Field Service Team Manager

hace 2 semanas

Madrid, España Alfa Laval A tiempo completo

Field Service Team Manager - Iberica Sales Company

About Alfa Laval

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

About the Job

Alfa Laval Iberica is looking for a new Field Service Team Manager for Service Operation Organization reporting directly to the Field Service Manager.

As Field Service Team Manager, you will lead the Service transformation in a team almost than 10 Field Service Technician, for decanters, HSS and heat exchangers jobs. The main responsibilities will be to bring focused leadership to a team of service engineers in order to maintain operational capability whilst balancing the needs of the customer, business and the team. Support and coordinate team members to:

- Create an excellent customer experience
- Meet the Service market demands

The main tasks will be:
- Coordinate for planning the field service activities and selecting FSE’s with the correct skills for right and complex jobs- Coordinate with customer service dates and needs to complete the jobs as per customer expectations- Lead the team giving the direction and ensuring that they are performing with a strong customer orientated mindset- Technical support to your team- Develop, motivate, and coach direct reports and secure a proper competence development- Conduct FSE’s employee reviews, include competence profile and skills matrix updates accordingly- Ensure effective management of people in remote areas- Sometimes you will have to Execute all services of our 360º service portfolio on specific products, modules and systems

Who you are- A person who has high business acumen, customer focused mindset and sales oriented,- Persistent, flexible, and resilient, with high level of energy and proactiveness.- Passionate about leading, developing, and motivating teams, and a change driver, making and executing the decisions.

What you know- You should have a degree/diploma in Engineering or Similar (equivalent Spanish diploma FP Superior)- At least 5 year of experience leading teams of technicians- Strong experience in Service, maintenance, repair, and assistance process.- We value knowledge in Alfa Laval equipment, mainly decanters- Experience in Sales Process will be very valuable.- Residence in Madrid- English, Spanish and Portuguese languages (Spoken and written)

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