Field Service Team Manager

Alfa Laval Iberica is seeking a dynamic and results-oriented Field Service Team Manager to lead our Service Operation Organization. Reporting directly to the Field Service Manager, you will play a pivotal role in driving service transformation within a talented team of Field Service Technicians specializing in decanters and heat exchangers. If you are a passionate leader with a strong customer focus and a drive for excellence, we encourage you to apply

About the Job

As our Field Service Team Manager, you will spearhead the service transformation within a dedicated team of nearly 10 Field Service Technicians. Your primary mission will be to provide focused leadership, ensuring the team maintains peak operational capability while effectively balancing the needs of our valued customers, the business objectives, and the development of your team members. You will empower and guide your team to:

- Create an exceptional customer experience in every interaction.
- Meet and exceed the demands of the Service market through proactive and efficient service delivery.

Your key responsibilities will include:

- Providing clear direction and leadership to the team, fostering a strong customer-oriented mindset in all activities.
- Developing, motivating, and coaching direct reports, ensuring continuous professional growth and securing appropriate competence development.
- Conducting thorough Field Service Engineer (FSE) employee reviews, including the maintenance and updates of competence profiles and skills matrices.
- Ensuring effective management and support of team members working in remote locations.
- Occasionally executing all services within our comprehensive 360º service portfolio on specific products, modules, and systems.
- Collaborating closely with the Service Coordinator in planning field service activities and strategically assigning FSEs with the precise skills required for diverse and complex jobs.

What You Know

To excel in this role, you will bring a solid foundation of technical expertise and proven experience, including:

- A degree/diploma in Engineering or a similar technical field (equivalent Spanish diploma FP Superior).
- A minimum of 5 years of experience leading teams of technicians, demonstrating your ability to guide and inspire.
- Strong experience in service, maintenance, repair, and assistance processes, showcasing your understanding of the service lifecycle.
- Valuable knowledge of Alfa Laval equipment, with a particular emphasis on decanters.
- Experience in the Sales Process will be highly advantageous.
- Residence in Madrid is required.
- Fluency in both English and Spanish languages (spoken and written) is essential for effective communication.

Who You Are

Beyond your technical skills, your personal attributes will be key to your success in this leadership role. You are:

- A professional with high business acumen, possessing a strong understanding of market dynamics and business drivers.
- Customer-focused in your approach, always prioritizing the needs and satisfaction of our clients.
- Sales-oriented, recognizing opportunities to enhance customer relationships and service offerings.
- Persistent, flexible, and resilient, able to navigate challenges and adapt to changing circumstances with a positive attitude.
- A highly energetic and proactive individual who takes initiative and drives results.
- Passionate about leading, developing, and motivating teams, fostering a collaborative and high-performing environment.
- A change driver, comfortable making and executing decisions to improve processes and outcomes.

If you are ready to take on this exciting challenge and contribute to the success of Alfa Laval Iberica's Service Operation, we encourage you to apply

We look forward to hearing from you soon

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