Solar Field Service Manager

hace 2 días

Madrid, Madrid, España Otovo A tiempo completo

About Otovo

Otovo's mission is to make residential energy systems simple, reliable, and accessible across Europe. We operate across multiple European markets, delivering solar PV, energy storage, EV charging, and related services through a combination of in-house teams and trusted partners.

As we scale, strong field service operations are essential to delivering high-quality systems and great customer experiences.

The Role

We are looking for a Field Service Manager to own and continuously improve Otovo's field service operations across Europe. You will be responsible for technician performance, service quality, and execution consistency, bridging strategy with day-to-day field operations across multiple markets.

Key Responsibilities

  • Own day-to-day execution and follow-up of field service operations across Europe
  • Ensure service jobs meet Otovo's quality standards, timelines, and SOPs
  • Monitor technician and partner performance using KPIs, providing feedback and coaching
  • Support onboarding and performance management of technicians and service partners
  • Coordinate closely with planning, logistics, and customer operations teams
  • Handle escalated service cases and drive root-cause analysis
  • Identify recurring challenges and contribute to process and tooling improvements
  • Support standardisation and scaling of service operations across markets

What We're Looking For

Required

  • Experience managing or coordinating field service operations in a technical environment
  • Strong operational mindset with a focus on execution quality
  • Experience working across multiple countries or regions
  • Comfortable working with KPIs and operational data
  • Fluent in English (any other European language will be considered a plus)
  • Availability for occasional travel within Europe

Preferred

  • Experience in solar, energy, EV charging, or related technical services
  • Experience working with subcontractors or partner-based service models
  • Familiarity with field service tools or CRM systems

What We Offer

  • A newly created, high-impact role with real ownership
  • A company with a clear purpose and positive climate impact
  • Competitive salary: €30,000–€45,000 gross per year, depending on experience
  • Flexible working hours and hybrid work model
  • Up to 4 weeks per year of fully remote work
  • Private health insurance or pension plan
  • International, collaborative team with a Scandinavian-inspired culture
  • Strong opportunities for growth and development

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