Alibaba International Group-administration

hace 2 semanas


Madrid, España Alibaba A tiempo completo

**Basic Infomation**

Department:
Alibaba Group

Degree:
Bachelor

Work Experience:
5 year

1.Responsible for the delivery of IT service in the AIDC office area and management of front-line personnel; IT service delivery includes helpdesk service, audio & visual technical support (including meeting room operations), IT asset service, and maintenance of other public IT devices in the office area. 2. Improve existing IT service management processes, regularly identify and establish common service models and fault models, and ensure that service management processes are well executed within the IT team; maintain good working alignment with stakeholders and internal departments. 3.Regularly produce analysis reports on IT service operations, covering but not limited to process operation status, optimization of ITSM support tools, service quality analysis, and trend analysis of various monitoring indicators; implement and track improvement measures based on findings. 4.Act as a project manager, collaborating with internal and external teams to plan, design, develop, and implement IT projects in the region. 1.负责AIDC欧洲办公园区IT技术服务支持交付以及一线人员管理;技术服务交付包括桌面运维、音视频技术支持(含会议室运维)、资产服务支持,园区其它公共IT设备运维等; 2.完善已有的IT服务管理流程,定期识别、建立常用的服务模型与故障模型,并能够确保服务管理流程在IT团队内部得到很好的执行;日常能与协同方、内部各部门进行良好的工作对焦; 3.定期对IT服务运营情况出具分析报告,内容包括但不限于流程运行情况、ITSM支持工具优化情况、服务质量分析、各项监测指标的趋势分析,并能根据分析内容实施、跟踪改进措施; 4.作为IT项目经理,与内部和外部团队合作,规划、设计、开发和实施欧洲区域的IT项目

**Position Requirement**

1.Over 5 years of experience in IT service management, operations, and IT infrastructure. 2.Degree in Computer Science or equivalent IT experience, strong project and team management skills, familiarity with both Mac and Windows operating systems 3.Experience in IT helpdesk support, asset management, audio-visual technical support, and VIP service support. 4.Personable and with independence in execution, strong data analysis, communication, and interpersonal skills, resilient and self-driven, strong problem-solving, and analytical skills. 5.With customer-focus and a humble attitude, ability to proactively and effectively manage medium-to-low project risks, strong learning ability and adaptability to change. 6.Proficient in Spanish and English, both spoken and written, Chinese is plus. 7.Preferred Qualifications: PMP, Scrum, or Agile certified, ITIL certification.



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