Deal Desk Analyst

**Strength in Trust**: OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia. **The Challenge**: As a Deal Desk Analyst, you'll tackle the complexities of structuring contracts and managing post-sales changes to optimize outcomes for OneTrust and our customers. Your challenge lies in navigating diverse requests while maintaining compliance and ensuring a smooth deal process. **Your Mission**: - Collaborate closely with the Go-To-Market (GTM) function and cross-functional teams to structure and configure contracts for optimal outcomes, balancing customer requirements with internal policies and business objectives. - Manage post-sales contractual changes, including amendments, restructures, and re-bills, ensuring timely and accurate processing to meet customer needs and business requirements. - Provide day-to-day support to Sales, Legal, Finance, and RevRec teams, addressing inquiries, resolving issues, and facilitating smooth contract execution. - Leverage your expertise in Salesforce or other CRM systems to provide user support and maintain data integrity, ensuring accurate and reliable contract management. - Continuously identify opportunities for process improvements and provide insights to enhance the Quote-to-Bill workflow and business rules. **You Are**: An experienced professional with a background in Deal Desk, or Order Management, ideally within the SaaS or technology industry. You possess strong analytical skills, attention to detail, and the ability to collaborate effectively across teams to achieve common goals. You thrive in a fast-paced environment and are committed to delivering high-quality service to both internal and external stakeholders. Ideally, you have a solid understanding of structuring deals within a SaaS company, ensuring optimal outcomes for both the organization and its customers. Your Experience Includes - Bachelor's degree in Finance, Business Administration, or Accounting - 3 + years of experience in Deal Desk or Order Management role - Knowledge of Order Management processes and best practices - Experience with Salesforce Configure, Price, Quote (CPQ) - Experience setting up standard and some non-standard quoting scenarios - Ability to understand contracts and T&Cs - Can explain revenue metrics such as ARR - Excellent communication skills - Strong business acumen with excellent communication skills Extra Awesome- Supported transformative Quote to Cash initiatives - Can build reports and Dashboards in Salesforce - Understanding of CLM Solutions (e.g. Ironclad) - Experience maintaining a repository of Quote to Bill business rules and process flows - DocuSign experience **Where we Work**: We are committed to a_ flexible_ approach informed by a set of guiding principles. You'll see that reflected in our worker designations: "Office-flex" and "Location-flex". - Office-flex: Like a traditional hybrid model, OneTrust "Office-flex" employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role. - Location-flex: Similar to other companies' remote policies, for OneTrust "Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role. Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview. **Benefits**: **Resources**: Check out the following to learn more about OneTrust and its people: - OneTrust Careers on YouTube **Your Data**: You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview**. **You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. **Our Commitment to You