German Customer Support Officer

hace 5 días

Malaga, España SD Worx A tiempo completo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring **people solutions** to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span **the entire employee journey**, from getting people paid to attracting, rewarding, and developing talent.

More than ever, digital interaction is part of our day to day (professional) life. It’s SD Worx‘s ambition to provide our customers a consistent experience cross the different interaction channels they use to touch base with the SD Worx products, be it via our portals, mobile app or conversational interfaces. Within our digital channels strategy we focus on user experience, growth of our user base and retention of our users.

**Job description**:
As a (end-user/customer) support specialist, your main tasks and activities will include:

- Assuring the quality and user friendliness of our products by putting the customer's needs on the first place
- Handling the incoming support requests from different sources in order to help out the customer or end-user.
- Thinking along, this job description is not a limited list: you can make suggestions on how to improve our processes, products and interactions within the own team.

**Requested skills**:

- Focus on the end user with good & friendly communication skills;
- Good understanding of relevant areas/products/user stories;
- Support procedures are available, and you show willingness to follow and improve them;
- Being able to put yourself in the place of the user and having the user as your main focus. The ability to assess the user’s situation, fundamental wishes and needs;
- 1st level-support including troubleshooting and error correction;
- Languages: German mostly written and English as main communication language within the team;
- Teamplayer who is able to work efficient and independently;
- You are a vivid user of apps;
- Hands on mentality, getting the things done;
- Open to learn and have new experiences;
- Experience may be handy, but is not required.

SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, working from other offices,you can organize your own work.

For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings, projectswhere you will learn from experts or in practice. From the start you will be engaged in your team, where we share knowledge, talents and celebrate our differences.

From many places, we** work as one**, moving from better to best together.

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