Account Manager

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

**All of our positions are fully remote. You do not have to relocate to join us**

**What this job can offer you**:
The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

**What you bring**:

- Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts.
- Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes.
- Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote.
- Ability to create and execute sales motion and tactics to consistently grow revenue per account.
- Able to create, execute and adapt proactive client strategies to achieve goals.
- Confidently develop pipeline, forecast outcomes and provide accurate reporting data.
- Strong knowledge of sales processes.
- Ability to learn complex product solutions and eager to constantly develop new skills and competencies.
- Understanding of Remote’s services and its position in the industry.
- 5+ years of Account Management experience preferable, or related SaaS sales experience.
- Excellent verbal and written communication skills.
- Business fluency in English and Spanish is essential.
- Highly self-motivated with ambitions to be in a closing role.
- Self-directed and able to work independently and as an active member of the team.
- Resilience and perseverance with a positive attitude.
- Able to perform under pressure.
- Strong business acumen.
- High level of integrity and work ethic.
- Efficient in multitasking, prioritization, and time management.
- Customer obsessed and clear desire to be in a customer facing role.

**Key Responsibilities**:

- Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business.
- Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle.
- Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions.
- Own the customer relationship and complete the cycle from sale to business completion.
- Remain in frequent contact with the customers and build strategic and partnership based customer relationships.
- Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs.
- Generates customer retention initiatives and participates in key strategic events to nurture customer relationships.
- Work with other cross-functional teams to ensure customer success.

**Practicals**:

- ** You'll report to**:Manager, Account Management
- ** Start date**: As soon as possible.

**Remote Compensation Philosophy**:
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global c