Internal Efficiency Support Executive
hace 2 semanas
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
We are looking for business support executive to join our team.
As a business support executive, you will be responsible for ensuring and maintaining the highest standards of support and resolution with regards to incidents & knowledge related queries. Speed, quality, accuracy, and consistency will be key to this.
Ensure regular contact with all key stake holders is taken place, ensuring regular and understandable updates are provided. Also with the ability to see beyond department boundaries identifying opportunities and informing accordingly with regards areas in need of improvement and the implementation of necessary trainings.
Assist and Contribute to the departments Key Performance Indicators will also be essential.
Obtain and evaluate all relevant information from users to enable investigation to then resolve queries/issues using business knowledge, liaising with in house department teams. Carrying out testing and responsible for communication of updates relating to incidents.
Qualifications:
- Excellent knowledge of Spanish and English languages.- Analytical thinker with strong attention to detail.- High School Diploma is essential.- Tourism University Degree is Desirable- Strong knowledge of Office Package use.- Working knowledge of Jira ticketing system- Excellent communicator, confident with verbal and written communication.- Able to construct logical, structured verbal and written communications, tailored to the audience.- To remain calm, courteous, and professional when dealing with issues.- Highly motivated to provide good service.- Willingness to learn new technologies and platforms
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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