French-speaking Customer Service

hace 2 días

Barcelona, España City Job Offers A tiempo completo

**French-speaking Customer Service in Barcelona**

Is French your mother tongue? Are you curious, a problem solver person and a good listener? If you fit with this description, you are in the right place

We have a Customer Service position with great benefits and career opportunities for you

**French-speaking Customer Advisors in Barcelona**

Share your passion for helping people while enjoying the Barcelona lifestyle.

**About the Company**:
It is a leading provider of professionally monitored security solutions. They have more than 4 million customers in 16 countries across Europe and Latin America. Its business model integrates product development, design, sales with installation and professional monitoring solutions.

**Your Profile**:

- You have excellent communication skills in French and you are fluent in English
- You know to identify problems and find a solution
- You are a sales-oriented person
- You have experience in CRM or sales desirable
- You are interested in B2C sales and technology
- You are confident, disciplined and self-motivated

**Your Responsibilities**:

- Help customers to identify and understand technical inquiries
- Identify the causes of potential technical issues
- Analyse collected information to improve service
- Guide customers remotely to resolve technical problems (inbound and outbound calls)
- Make appointments with technicians when the issue cannot be solved remotely
- Build customer loyalty and offer new products

**Benefits**:

- Full-time position, 39 hours/week, with two free days per week
- Competitive Salary
- Referral Program: Bring a Friend and get a Referral fee
- Paid training (3 weeks)
- Excellent work environment
- Be part of a dynamic and international team
- Get opportunities for career progression

If you are proactive, self-motivated, and a great team player, join a young and multicultural team in Barcelona, a cosmopolitan and sustainable city, rich in culture, history, and diversity.

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