Associate - Customer Support

hace 2 semanas


Los Girasoles San Vicente Del Raspeig, España Zafco A tiempo completo

**Roles & Responsibilities: -**

1) Sales Order Creation in System.

2) Manage order fill & order Management & Inventory.

3) Following for shipments for Local Deliveries

5) Generating the Packing List and Invoice and sending to customer within timelines.

6) Arranging the documents required to clear the shipment.

7) Providing shipment reports.

8) Generate Various reports of Open orders, pending orders, back orders, Billing Reports.

9) Experience in Distribution Supply chain

**Qualifications and Skills**
- Any UG/PG
- 2-3 years’ experience in Logistics/Supply Chain or Local / Warehouse Distribution Operations role by supporting Customers/Clients.
- Good verbal and written English communication.
- Basic Excel knowledge is mandatory, and Advanced Excel skills is a plus.
- Basic ERP working knowledge or understanding is mandatory.
- Good understanding of Logistics, Supply Chain, Incoterms, Trade Finance (LC) and Bill of Lading is mandatory for this role.
- Able to handle Pressure working environment and should be able to Multitask.

**Key expectation from the role**:
1. 2-3 years’ experience customer support.

2. Shall take care of ITALY local end to end distribution.

3. Can speak ITALIAN language

4. Order management, Order fulfilment, order to invoice process.

5. Intermediate MS Excel knowledge (like: Pivot, VLOOKUP, Sum, Table).

6. ERP experience is must (Odoo preferred).

7. Basic logistics and supply chain knowledge:
a. How warehouse operations work

b. How to register an order is recoded

8. Analyse inventory / Inventory management

9. Prepare reports.



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