Sr. Customer Quality Associate

Job Description Summary
Job Description

Main responsabilities will include:

Define and negotiate Customer Quality Agreements and Customer Specifications

• Identifies the customer's needs and expectations pertaining to multiple products and sites internally and at the customer.
• Educates the customer on BD products specificities, manufacturing processes, and quality controls.
• Negotiates Quality Agreements and specifications with the customer. Ensures alignment on descriptions of non-conformities/conditions, control methods, and AQL levels. Ensures that committed specifications/agreements are aligned with BD capability and strategy through established processes.

Prepare Customer Notification of Change (CNC) letters

• Assesses Change Control submissions with B2B Quality Team to determine impact to customers.
• Engages with project teams to assemble required documents to complete CNC.
• Prepares and submits CNC letters to customers, addressing any follow-up inquiries.

Address Quality/Technical Customer requests

• Addresses customer request directly or engages with cross-functional team to prepare a response

Voice of the Customer

• Conveys the customer's needs and requirements within the BD organization.
• Contributes to measurements of the customer's satisfaction and evidence of continuous improvements.
• Engages others in developing successful new ideas to improve products, processes and services that fulfill emerging needs and reinforce the BD positions.

Manage Customer Complaints

• Acts as the entry/exit point for Customer Product/Service Complaints.
• Ensures availability of all information/data necessary for proper investigation
• Partners with other BD functions at the plant to ensure the timeliness of complaint reports and CAPA closure.

General B2B Quality Support

• Supports the B2B team in submitting and responding to customer queries.
• Ensures proper understanding and the objective of customer quality requests.
• Supports the Customer Notification of Change (CNC) process, by review of Change Notifications and performing assessments.
• Supports the progress and development of the B2B Quality team through new initiatives in response to customer requirements and market trends.

Facilitate Customer Audits

• Partners with the site audit coordinator for audit organization.
• Organizes preparation meetings with associates at the site to ensure that they are prepared.
• Accompanies the customer to the site (for for-cause audits) to ensure that customer expectations are met.
• Assists the site, when applicable, with customer communications following the audit, including CAPA plans to be managed by the site.

About you

• B.S. or M.S. degree in engineering or related scientific discipline.

• Minimum of 4 years of relevant experience or a combination of equivalent education in pharmaceutical or medical device or other related industries.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Spain, reflecting our commitment to creating an exceptional working environment

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possiblewith us

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD

Required Skills

Optional Skills

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Primary Work Location

ESP San Agustin del Guadalix

Additional Locations
Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

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