Customer Support Specialist

hace 1 semana

La Roca del Vallès, Barcelona, España Multi-Wing A tiempo completo

Customer Support Specialist – Order Processing, Planning & Logistics

About Multi-Wing

Multi-Wing is a fast-growing, multinational company at the forefront of the ventilation and HVAC industry. With a strong focus on innovation, operational excellence, and customer satisfaction, we serve a wide range of industrial applications worldwide.

We are strengthening our Customer Support Team and are looking for a
Customer Support Specialist – Order Processing, Planning & Logistics
. This is a key role at the intersection of customer service, order management, and logistics -
with a strong focus on processing and planning orders in our ERP system
- ensuring seamless execution from the moment a purchase order is received to the successful delivery of goods.

What You'll Be Doing

  • Act as the first point of contact for customer purchase orders (POs);
    validate, process, and maintain orders in the ERP (e.g., D365)
    with accurate master data, pricing, Incoterms, and tax details.
  • Plan each order in the system
    : confirm delivery dates, reserve/allocate inventory, sequence lines, and manage order promising (ATP/CTP) to align with production and logistics capacity.
  • Issue order acknowledgements and proactively communicate order status, changes, and delivery updates to customers.
  • Manage the end-to-end order fulfilment process –
    from PO reception to final shipment –
    coordinating with planning, warehouse, and production to secure material availability.
  • Working with and maintaining
    simple Bills of Materials (BOMs) for impellers.
  • Coordinate shipment planning and execution with carriers and freight partners to ensure on-time delivery.
  • Prepare and handle shipping documentation, including customs paperwork for international deliveries.
  • Monitor and resolve delivery issues, escalations, and customer complaints with a structured, proactive approach.
  • Collaborate cross-functionally (Sales, Finance, Logistics, Production) to streamline service and resolve blockers.
  • Maintain clean records and auditable trails in ERP/CRM; support continuous improvement of order-to-cash processes.

What We're Looking For

Organized, customer-oriented, and hands-on professionals who enjoy owning processes end-to-end, thrive in dynamic environments, and deliver reliable results as part of a high-performing team.

Requirements

  • 3+ years' experience
    in customer support, order management, logistics coordination, or supply chain (industrial/manufacturing environment preferred).
  • Proven experience
    processing and planning orders in an ERP
    (ideally Microsoft Dynamics 365 or similar), including delivery-date confirmation and inventory allocation.
  • Strong interpersonal, problem-solving, and stakeholder-management skills.
  • Excellent attention to detail; ability to manage multiple priorities under time pressure.
  • Fluent in
    English and Spanish
    (written and spoken).
  • Proficiency in Microsoft Office;
    D365 experience is a strong plus
    .

Nice to Have

  • Knowledge of international shipping, customs documentation, and Incoterms.
  • Familiarity with
    ATP/CTP, MRP
    , or basic production planning concepts.
  • Experience in customer logistics or post-order customer service roles.
  • Additional languages.

What We Offer

  • A permanent position in a growing international company with a global footprint.
  • A collaborative, dynamic environment where your contributions matter.
  • Opportunities for career growth and continuous learning.
  • The chance to work in a purpose-driven team that values innovation and customer success.

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