Customer Support Specialist
hace 1 semana
Customer Support Specialist – Order Processing, Planning & Logistics
About Multi-Wing
Multi-Wing is a fast-growing, multinational company at the forefront of the ventilation and HVAC industry. With a strong focus on innovation, operational excellence, and customer satisfaction, we serve a wide range of industrial applications worldwide.
We are strengthening our Customer Support Team and are looking for a
Customer Support Specialist – Order Processing, Planning & Logistics
. This is a key role at the intersection of customer service, order management, and logistics -
with a strong focus on processing and planning orders in our ERP system
- ensuring seamless execution from the moment a purchase order is received to the successful delivery of goods.
What You'll Be Doing
- Act as the first point of contact for customer purchase orders (POs);
validate, process, and maintain orders in the ERP (e.g., D365)
with accurate master data, pricing, Incoterms, and tax details. - Plan each order in the system
: confirm delivery dates, reserve/allocate inventory, sequence lines, and manage order promising (ATP/CTP) to align with production and logistics capacity. - Issue order acknowledgements and proactively communicate order status, changes, and delivery updates to customers.
- Manage the end-to-end order fulfilment process –
from PO reception to final shipment –
coordinating with planning, warehouse, and production to secure material availability. - Working with and maintaining
simple Bills of Materials (BOMs) for impellers. - Coordinate shipment planning and execution with carriers and freight partners to ensure on-time delivery.
- Prepare and handle shipping documentation, including customs paperwork for international deliveries.
- Monitor and resolve delivery issues, escalations, and customer complaints with a structured, proactive approach.
- Collaborate cross-functionally (Sales, Finance, Logistics, Production) to streamline service and resolve blockers.
- Maintain clean records and auditable trails in ERP/CRM; support continuous improvement of order-to-cash processes.
What We're Looking For
Organized, customer-oriented, and hands-on professionals who enjoy owning processes end-to-end, thrive in dynamic environments, and deliver reliable results as part of a high-performing team.
Requirements
- 3+ years' experience
in customer support, order management, logistics coordination, or supply chain (industrial/manufacturing environment preferred). - Proven experience
processing and planning orders in an ERP
(ideally Microsoft Dynamics 365 or similar), including delivery-date confirmation and inventory allocation. - Strong interpersonal, problem-solving, and stakeholder-management skills.
- Excellent attention to detail; ability to manage multiple priorities under time pressure.
- Fluent in
English and Spanish
(written and spoken). - Proficiency in Microsoft Office;
D365 experience is a strong plus
.
Nice to Have
- Knowledge of international shipping, customs documentation, and Incoterms.
- Familiarity with
ATP/CTP, MRP
, or basic production planning concepts. - Experience in customer logistics or post-order customer service roles.
- Additional languages.
What We Offer
- A permanent position in a growing international company with a global footprint.
- A collaborative, dynamic environment where your contributions matter.
- Opportunities for career growth and continuous learning.
- The chance to work in a purpose-driven team that values innovation and customer success.
-
Customer Service
hace 4 días
La Roca del Vallès, Barcelona, España Hager España A tiempo completoWhy join theLogistics and Supply Chain*d*epartment?At Hager Group, Logistic´s & Supply Chain teams drive forward-thinking solutions to manage material flows and optimize distribution and customer processes. Our mission is to ensure fast and reliable product delivery, build a competitive supply infrastructure, and exceed customer expectations at every...
-
Responsable Customer Service-Sales Support
hace 2 semanas
Parets del Vallès, Barcelona, España Audens Food A tiempo completoElGrupo Audenses una empresa líder en el sector de la alimentación, siendo el mayor fabricante de España de croquetas, canelones, lasañas, pollo empanado y nuggets congelados. Trabajamos cada día con un objetivo claro: ofrecer soluciones alimentarias más sanas, sabrosas y sostenibles, siempre desde la excelencia, la ética y la pasión por lo que...
-
Department Manager La Roca Outlet
hace 2 semanas
La Roca del Vallès, Barcelona, España Versace A tiempo completoWHY WORK FOR VERSACEFounded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning...
-
Trainee Sales Support
hace 2 días
Parets del Vallès, Barcelona, España Symrise A tiempo completoAbout usSymrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.With sales of around €5.0 billion in the 2024 financial year, the company is...
-
HR Specialist
hace 1 semana
Sant Quirze del Vallès, Barcelona, España INDIBA Group A tiempo completoAbout UsINDIBA Group, is a global medical device organization in the field of Radiofrequency and Laser solutions for the physiotherapy, aesthetic and veterinary markets, and is known in the world for its scientific research performed in the last 40 years.At INDIBAwe believe we can contribute to the health and well-being of our patients by addressing new and...
-
eCommerce Specialist
hace 1 semana
Sant Quirze del Vallès, Barcelona, España ABB A tiempo completoChez ABB, nous aidons les industries à se surpasser - en réduisant leur consommation et en les rendant plus propres. Ici, le progrès est une exigence - pour vous, votre équipe et le monde. En tant que leader du marché mondial, nous vous donnerons ce dont vous avez besoin pour y parvenir. Ce ne sera pas toujours facile, il faut du courage pour grandir....
-
eCommerce Specialist
hace 1 semana
Sant Quirze del Vallès, Barcelona, España ABB A tiempo completoBei ABB unterstützen wir Industrien dabei, effizienter und nachhaltiger zu werden. Fortschritt ist bei uns keine Option, sondern selbstverständlich – für Sie, Ihr Team und die Welt. Als globaler Marktführer bieten wir Ihnen alles, was Sie brauchen, um diesen Wandel voranzutreiben. Der Weg dorthin ist nicht immer einfach – denn echtes Wachstum...
-
Product Marketing Specialist
hace 2 semanas
Sant Quirze del Vallès, Barcelona, España ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Marketing ManagerYour Role...
-
Product Marketing Specialist
hace 2 semanas
Sant Quirze del Vallès, Barcelona, España ABB A tiempo completoAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:Marketing ManagerYour Role...
-
Analytical Development Specialist
hace 4 días
Parets del Vallès, Barcelona, España Grifols A tiempo completoWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
