Customer Success Manager

Company Description
Denodo is a high-growth, market-leading enterprise software company backed by HGGC. We are recognized as a leader by Gartner and Forrester and uniquely positioned to address the data fragmentation problems that exist in many enterprises.

We thrive in dynamic environments, and at the risk of sounding cliché, we work hard, and we play hard. People at Denodo are builders at heart. Our global teams are constantly interacting and working together to empower people around the world, build community and connect in meaningful ways.

Denodo's success is founded on being innovative and creative, on delivering the best solutions with the highest levels of customer satisfaction, and on having a unique piece of technology. A company can only be as forward-thinking as its people, which explains why we have become the leading developer of Data Virtualization, Data Services, and Cloud Data Integration technologies and solutions for the enterprise.

At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way.

**Job Description**:
The Denodo Customer Success Manager (CSM) will act as a main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment.

Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Denodo products and services; delivering contract commitments within cost targets; and helping to identify potential additional business opportunities within accounts.

In this role you will require a combination of data management technical expertise plus customer and partner relationship management skills to conduct on-site and off-site engagements. In this position you will work directly with engineers, managers and business users in order to understand business and technical needs and provide guidance towards solutions.
**About the Position**

Your mission is to help our clients, partners and prospects to realize their full potential through accelerated adoption and productive use of Denodo's Data Virtualization (DV) capability. DV is used in many solutions for integrating data in a virtual manner for operational and/or informational purposes such as:

- integration of multiple data sources for a Customer Service Multichannel IT Infrastructure
- implementation of Logical Data Warehouses and Virtual Datamarts to enable modern Business Intelligence solutions
- integration layers for Hadoop-based Data Lakes
- support for Agile Operational Reporting on a diverse Big Data infrastructure

You will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.

You will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners’ organizations.
**Customer engagement**:

- Pre-sales - help educate Customer on how to be successful on the long term DV Journey; the Services we provide and the organization evolution over time.
- Develop relationships with key business and technical stakeholders and act as a trusted advisor to major Denodo customers to educate and drive adoption.
- Create Customer Success Plans - Identify and document initial Technical and Business Use Cases and Business outcomes to be achieved upon acquisition of the Denodo Platform
- Define the Milestones and Tasks to deliver the use cases
- Provide recommendations for Consulting Services where identified as necessary for successful attainment of project goals and timelines
- Identify organizational roles and training required for customer staff and delivery partners
- Oversee Denodo deliverables in conjunction with customer project plans
- Build a final Use Case at Customer Success Plan completion that documents the Solution Architecture deployed and benefits achieved
- Provide feedback to Support and Product Engineering based upon customer requests for enhancements
- Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
- Present software solutions to customers, from IT managers and technicians to C-level executives.
- Prepare technical proposals and manage the delivery of technical orders
- Being available for participating in escalations.
**Product and technical knowledge**:

- Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
- Understand the revenue drivers.
- Constantly le