Team Leader Client Services Inwards Uk

hace 2 semanas

Madrid, España Chubb INA Holdings Inc. A tiempo completo

Role Purpose

To handle a portfolio of accounts Inwards.

Managing the end to end process in accordance with the Global Services Department Guidelines and supervise the Inwards team.

To work with Shared Service Centre to ensure that all administrative activities in connection with the local policy are carried out in time and to a high level of quality for the overall Inwards portfolio.

Prepare timely processing instructions to PSU, Credit Control, so that premiums, certificates and policies can be issued promptly, ensuring accurate policy records are maintained on Chubb systems. The role also involves working closely with all relevant dept, to ensure resolution of accounting and processing problems.

To ensure that Chubb’s Service Standards are met and, if possible, exceeded in the implementation of Local Policies for the overall Inwards portfolio.

To build relationships with brokers and clients and become the focal and contact point for all service matters relating to their accounts.

Key responsibilities

To ensure that all local policies are issued to agreed service standards and corporate guidelines.

Working with Credit Control and other teams to solve queries on processing as relevant

To ensure inwards policies are based on local templates in accordance with instructions and the local market practice and organise technical trainings for Inwards team as needed to enable the team to correctly issue the local policies as required

Answer questions from the network in relation with local market practice, available products and other regulatory / tax issues and train the team to ensure consistent and correct responses are given to the network and brokers

Issue / draft certificates, policies, invoices and other relevant documents as per Global Services Guidelines.

Book / prepare booking instructions as per Global Services Guidelines.

Answer question from brokers and obtain validation for local policies as needed

To work within the framework of Chubb ethical and service standards.

Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department

Incidental work that may be required to be completed that may be outside the scope to day to day work requirements.

**Qualifications**:
Qualifications/Experience/Languages

Insurance Certification

University Degree

Experience of servicing inwards multinational insurance programmes

Experience in leading teams directly or indirectly (projects, mentoring students etc)

Working experience of at least 2 lines of business

**Languages**:
Local Language

Fluent English

Another European language would be a plus

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