Client Services Executive Inwards

**About Chubb**

**Description**:
- Do you consider yourself analytical and good at communication?- And do you fancy to learn more about the insurance industry?- Then your next adventure might just start at Chubb in Madrid

In this role you will provide Account Management Services to Global Accounts incoming to Chubb EMEA from our Worldwide Multinational network. You will be responsible for the issuance and delivery of policy documentation for renewal and new business, endorsements and associated administrative within Chubb’s agreed standards across by adopting the 'right first time' principle (100% data quality checking prior to issuance & booking).

The role also involves working closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required.

**Responsibilities**:
As a Client Services Executive - Inwards at Chubb
- You actively listen to Underwriters, Clients, Brokers, and other external parties to understand their needs and concerns, becoming the main focal point for all service matters.
- You demonstrate attention to detail by adhering to the 'right first time' principle, ensuring 100% data quality checking prior to issuance and booking.
- You support Chubb’s business development and client relationship activities by fulfilling customer requests and resolving service matters
- You manage multiple responsibilities, such as policy documentation issuance and account handling, by effectively multi-tasking and prioritizing tasks.
- You ensure operational excellence by issuing all handled programs and policy documentation to agreed service standards and corporate guidelines.
- You measure and evaluate the effectiveness of service delivery to ensure it meets desired standards and agreements.
- You structure your time effectively to accomplish work, projects, and goals, such as policy documentation and account management.
- You resolve issues by diagnosing problems and implementing effective solutions, utilizing your problem resolution and decision-making skills
- You actively participate in transformation, digital or not, to ensure continuous improvement of procedures, contributing to the overall enhancement of service delivery and operational efficiency.

**Desired Skills and Experience**:

- Additional European language (Dutch/German/French/Italian/Swedish/Danish) is a desirable.
- Professional language skills in English are a must.
- Previous experience in an underwriting support role is a plus.
- Insurance background is preferred.
- Competent in Microsoft Office - especially Excel.
- Strong customer service skills and customer centric attitude.
- Strong attention to detail and the desire to deliver and improve quality.
- Problem resolution and decision-making skills.
- Ability to work in a team environment as well as on own initiative.

**What we offer in return**:

- 29 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Gympass
- Employee assistance programComprehensive Learning & Development offer

**Flexible Working**
We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

**Integrity. Client Focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

**Diversity & Inclusion**

**Equal Opportunity Statement**
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.