Customer Service Agent L1 Italian in Madrid

hace 2 semanas

Madrid, España MSX INTERNATIONAL A tiempo completo

**Job Title: Customer Service Agent L1 - Italian**:
**Location: Madrid**:
**Contract type: Indefinite, 40 hours per week**:
**Are you looking for a customer-focused role where you can make an impact on the customer journey?**

**What you’ll do**:

- **
Connect with customers**: follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback.
- ** Solve problems & answer questions**: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
- ** Drive customer satisfaction**: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
- ** Upsell with ease**: Recommend products or services that match customer needs and add value to their experience.
- ** Maintain accurate records of customer interactions.**

**What we are looking for**:

- Fluent in **Italian** (native or bilingual) with strong **Spanish and English** communication skills (B2).
- ** Great communicator**: You know how to speak with people, both on the phone and through written messages, and you love making connections.
- ** Build rapport with customers**:

- ** Detail-oriented & organized**:

- ** Tech-savvy**: You are comfortable using customer management software (CRM) to track and manage interactions.

**_ Experience is a plus_**: If you’ve worked in customer service, sales, or any people-focused role before, that’s even better

LI-MU1

Spain-Madrid

**Why this is a great opportunity?**
- Be part of a growing team: You’ll have the chance to grow within a dynamic new team, tech-driven company that values creativity and innovation.
- Work in an exciting city: Madrid is one of the most vibrant cities in Europe, and now you get to live and work here
- Make an impact: This isn’t just another customer service job. You’ll play a key role in the interaction with customers.
- Develop your skills: Gain hands-on experience in customer service, sales, and tech tools that are shaping the future of the industry.

**What we offer you**:

- Global vision of the automotive sector.
- MSX Bazaar: Shopping portal exclusive for MSX employees.
- Flexible remuneration plan.
- 23 days of Vacations + 3 extra days
- Internal training plan.

**About MSX International**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Vision**

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

**The MSXI Mision**

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

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