Customer Service Agent L1 Madrid- French
hace 1 semana
**Customer Service Agent - French and English**
**Location: Madrid**
**Purpose of the role**:
The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while maintaining high standards of service. The agent will also focus on continuously improving the quality of service to meet customer’s satisfaction and project goals.
**Responsibilities**:
.Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
- Remote Assistance: Identify and address the root causes of the assistance requests.
- Record all the Customer contact in order to track the activities.
- Data Management: Input relevant customer data into the case management System.
- Team collaboration: participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
- Process Improvement: continuously work to improve the efficiency and quality of process workflows.
- Documentation: prepare, update, and archive all required documents, templates, and records. - Attend meetings as required, providing personal results and feedback.
- Deliver the best possible customer support in line with project guidelines.
- Implement corrective and preventive actions to ensure project objectives are met.
- Clearly and promptly document and share best practices with teams to enhance customer handling.
**Requirements**:
- Strong interpersonal skills with a persuasive and negotiation-focused attitude.
- **Native or bilingual in French**is required plus, good command of S**panish and English (B2).**:
- Excellent communication skills across a variety of channels, including interpreting verbal and non-verbal communication.
- Conflict resolution skills, with a team-oriented approach to resolving disagreements positively. - Problem-solving skills, with logical thinking to break down complex issues and develop solutions.
- Adaptability to manage time pressure and changing priorities.
- Resilience, discipline, pragmatism, and punctuality in work tasks.
- Flexibility and proactivity in handling multiple tasks, planning, and creating contingency plans. - Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi
- cultural teams.
- Basic knowledge of the automotive industry, including both sales and aftersales processes, is a plus.
**About MSX International**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Vision**
To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry
**The MSXI Mision**
We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions
-
Customer Service Agent L1 in Madrid
hace 2 semanas
Madrid, España MSX INTERNATIONAL A tiempo completo**Contact Center Agent in Madrid L1 - Swedish speaker** **Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?** **The duties you will perform on a day-to-day basis are as follows**: - Conduct follow-up calls with customers...
-
Customer Service Agent L1 in Madrid
hace 1 semana
Madrid, España MSX INTERNATIONAL A tiempo completo**Contact Center Agent in Madrid L1 - Swedish speaker** **Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?** **The duties you will perform on a day-to-day basis are as follows**: - Conduct follow-up calls with customers...
-
Customer Service Agent L1 Italian in Madrid
hace 1 semana
Madrid, España MSX INTERNATIONAL A tiempo completo**Job Title: Customer Service Agent L1 - Italian**: **Location: Madrid**: **Contract type: Indefinite, 40 hours per week**: **Are you looking for a customer-focused role where you can make an impact on the customer journey?** **What you’ll do**: - ** Connect with customers**: follow-up with customers after their service or product experience to ensure...
-
Customer Service Agent L2 French in Madrid
hace 2 semanas
Madrid, España MSX INTERNATIONAL A tiempo completo**Customer Service Agent L2 - French in Madrid** **Do you have experience in customer service through Contact Centers and are you ready to face new challenges?** **This is your role at MSX!** **Objective of the position**: The **Senior Customer Service Agent**will serve as the primary point of contact for OEM (Oriniginal Equipment Manufacturer) vehicle...
-
Customer Service Agent L2 French
hace 1 semana
Madrid, España MSX INTERNATIONAL A tiempo completo**Senior Customer Service Agent - French** **Do you have experience in customer service through Contact Centers and are you ready to face new challenges?** **This is your role at MSX!** **Objective of the position**: The **Senior Customer Service Agent**will serve as the primary point of contact for OEM (Oriniginal Equipment Manufacturer) vehicle owners,...
-
Customer Service Agent L1
hace 1 semana
Madrid, España MSX INTERNATIONAL A tiempo completo**Customer Service Agent L1 (m/w/d)** **Haben Sie Lust Erfahrung im Kundenservice zu sammeln? Möchten Sie sich neuen Herausforderungen stellen?** **Dann hat MSX International den richtigen Job für Sie!** **Zielsetzung**: Unsere **Customer Service Agents (m/w/d)** sind Hauptansprechpartner für die Besitzer von OEM-Fahrzeugen. Sie vertreten den OEM bei...
-
Customer Service
hace 2 semanas
Madrid, España Page Personnel España A tiempo completoAtención al cliente - Seguimiento y gestión de estudios - Emisión de llamadas - Traducción y codificación de textos - Gestión de BBDD Customer Service|French - Nível de francés bilingüe - Experiência en la gestión de datos y atención al cliente - Valorable la experiência en emisión de llamadas Importante compañía del sector de la salud...
-
Customer Service Agent L1
hace 1 semana
Madrid, España MSX INTERNATIONAL A tiempo completo**Customer Service Agent with German and English.** Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of requests while...
-
Customer Service Agent
hace 17 horas
Madrid, España MSX INTERNATIONAL A tiempo completoJob Title: Customer Service Agent - French and English Platform/Business Unit: Location: Madrid, Barcelona, Alicante External Relationship Location: Madrid, Barcelona OR Alicante Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...
-
French Customer Service
hace 2 semanas
Madrid, España Page Personnel España A tiempo completoSeguimiento de los doctores durante la realización de los estudios en los que participan (contestar a todas las preguntas de los cuestionarios) así como al pago de la gratificación por haber participado en sus estudios, además realizarán labores de inbound (llamando a doctores de su panel para volverles a invitar a participar en sus estudios ) - Las...
