Project Manager, Problem Integrity Operations

hace 1 semana


En remoto, España Meta A tiempo completo

**Project Manager, Problem Integrity Operations Responsibilities**:

- Drive impact through executive communication skills and leadership presence
- Identify common themes to standardize and streamline our operational processes
- Lead a team to achieve business objectives/KPIs/goal-based results
- Communicate to cross-functional partners, prepare formal recurring communications, and present to people at all levels of the organization
- Synthesize information and context and draw connection points across multiple teams to provide recommendations on strategy and drive operations and execution
- Understand Facebook's community support processes, products and policies, analyze current protocol and drive recommendations for process, policy and product improvements
- Identify and creatively solve cross-functional operational issues, often unique to each project
- Partner with global teams to develop scalable solutions to support Facebook's global user base
- Manage escalation processes and playbook to provide remediates to inquiries
Track and analyze key operational metrics to understand the support ecosystem and help determine where to focus optimization efforts
- Work with cross-functional partners to reduce the prevalence of problem topic on our platforms, and drive community engagement and trust

**Minimum Qualifications**:

- 2+ years experience in a project management, management consulting, operations, customer experience, or similar strategic role
- BA/BS degree or international equivalent
- 1+ years of experience initiating and driving projects to completion with mínimal guidance
- 2+ years of experience doing business process analysis
- Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
- Demonstrated experience keeping up with deadlines, prioritizing and managing multiple projects simultaneously

**Preferred Qualifications**:

- Experience in a tech or startup environment
- Experience leading global projects
- Experience using a project management method (e.g. Scrum, Lean, Waterfall)
- Experience assessing, analyzing and resolving issues, and distilling that complexity into simple and concise concepts
- Experience working with remote cross-functional teams
- Threat intelligence, abuse detection, and investigation experience
- Fluency in other languages



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