Web Governance Project Manager

hace 2 días

En remoto, España Omega CRM A tiempo completo

**Omega CRM Consulting is looking for a Web Governance Project Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.**:
This role will focus on Support Service Operations Platforms and maintaining the Production Partner Onboarding Process.

Support Service Operations Platforms
- Goal of optimizing the service operations process and supporting systems to reduce operational workload, provide reporting/forecasting transparency, and tracking SLAs
- As a project manager, the expectations are to manage the ongoing enhancements and requirements for the service operations platform.
- Be the product owner for a SCRUM team
- As a business analyst, the expectations are to work with the service owners, product owners and the delivery unit to identify the requirements for the project and to ensure that the project will meet its desired objective and outcomes
- Experience with service operations processes: global, customer-centric scenario, process mapping and requirements gathering
- Experience with service operation tools, specifically JIRA and service now.
- Experience with agile SCUM teams

Production Partner Onboarding Process
- Maintain and update the production partner training curriculum with the support of the service owners
- Enhance and improve the onboarding process to minimize manual steps
- Work with the team admin to ensure the production partner team is properly onboarded

Mandatory Skills
- 5+ years working as a Project Manager Specialized in Web Governance
- Experience in running metrics and creating report templates for KPI Measurement
- Proven competency in data analytics and qualitative aspects of Web Performance
- Strong business acumen with a positive, pragmatic attitude.
- Proven ability to implement appropriate qualitative assessments and reporting
- Excellent written and verbal communication in English

WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant,).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 450 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow

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