Client Operations Executive

hace 2 semanas

Mallorca Illes Balears provincia, España Hotelbeds A tiempo completo

Hotelbeds is the world´s leading bedbank.

The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.

Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.

The company is headquartered in Palma de Mallorca, Spain.

JOB DESCRIPTION:
RESPONSIBILITIES:

- Provide excellent customer service.
- Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
- Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
- Act and suggest on improvement opportunities identified during daily work.
- Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS:

- Fluency in English, German, Dutch, Italian or French language - written and spoken
- Knowledge of Spanish language would be an advantage
- Flexibility to provide support to all members of the Global Support team as and when required.
- Excellent time management skills with the ability to work well under pressure in a fast paced environment.
- Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

**Offer**:

- Permanent Contract
- Full time employment
- Annual Salary + quarterly bonus
- Hybrid working 1 day in the office and 4 days from home
- Additional Benefits.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

  • Client Operations Executive

    hace 3 días

    Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completo

    Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Client Operations Executive

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completo

    HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Client Operations Executive

    hace 2 semanas

    Mallorca, Illes Balears provincia, España HBX Group A tiempo completo

    HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Refund Operations Executive

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Planet A tiempo completo

    **Description**: **About Us**: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and...

  • Executive Housekeeper

    hace 3 días

    Mallorca, Illes Balears provincia, España Mandarin Oriental Hotel Group A tiempo completo

    We are looking for an **Executive Housekeeper** to join our pre-opening team at Mandarin Oriental Punta Negra, Mallorca, set to open in Spring 2025. Surrounded by natural beauty, the Mandarin Oriental Punta Negra, Mallorca spreads over 3 hectares of landscaped cliff tops and gardens cascading down to the sea, where it offers unique access to two coves...

  • Executive Graduate Program

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Melia Hotels International A tiempo completo

    **Executive Graduate Program** **_“Escojas la historia que escojas, tú eres el protagonista”_** En **Meliá Hotels International**, tienes el poder de crear tu futuro. Para nosotros lo más importante es tu talento: compartimos contigo esa pasión que en el día a día te hace poner tu corazón en todo lo que haces. Estamos a tu lado para ayudarte a...

  • Personal Assistant to Gm

    hace 1 semana

    Mallorca, Illes Balears provincia, España Jumeirah A tiempo completo

    Personal Assistant to GM - Executive Office - Jumeirah Port Soller Hotel & Spa - (220000SA) **About Jumeirah & the Hotel** Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award winning destinations, such as the iconic Burj...

  • Gcco Executive

    hace 2 semanas

    Mallorca, Illes Balears provincia, España HBX Group A tiempo completo

    HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Executive Assistant to The CEO

    hace 5 días

    Mallorca, Illes Balears provincia, España Paradox A tiempo completo

    **Wait a minute.** **Deep inside you are looking for a new adventure with** - ** Freedom**: feeling free to work remotely or hybrid and being trusted to deliver - ** Ambition**: growing up surrounded by smart colleagues driven to create something big - ** Impact**: contributing to transform people lives at scale and feel your own impact in the...

  • Operations Analyst-emea

    hace 7 días

    Mallorca, Illes Balears provincia, España Melia Hotels International A tiempo completo

    **OPERATIONS ANALYST-EMEA-** **_“Escojas la historia que escojas, tú eres el protagonista”_** En **Meliá Hotels International**, tienes el poder de crear tu futuro. Para nosotros lo más importante es tu talento: compartimos contigo esa pasión que en el día a día te hace poner tu corazón en todo lo que haces. Estamos a tu lado para ayudarte a ir...