Personal Assistant to Gm

Personal Assistant to GM - Executive Office - Jumeirah Port Soller Hotel & Spa - (220000SA)

**About Jumeirah & the Hotel**

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

**About the Role**

An opportunity has arisen for a Personal Assistant to GM position in Jumeirah Port Soller Hotel & Spa.

**Purpose**

To provide an efficient and effective secretarial and administrative service to the General Manager and work whatever hours are required for her or him to properly perform their duties.

The main duties and responsibilities of this role:

- To handle and coordinate the follow‑up and response of all incoming correspondence, highlighting matters that require urgent/immediate action. Draft responses whenever possible for General Manager's signature.
- Typing of all correspondence, minutes, memorandums, letters, reports, as requested by the General Manager or on his/her behalf.
- Check General Manager's electronic mail system for any urgent messages and print out as required. In his absence ensure matters are referred to alternative Executive Committee members for action and ensure response is made where required.
- Deal with all telephone enquiries promptly and record all messages accurately in the Message Book for the General Manager.
- Maintain an up‑to‑date comprehensive filing system ensuring correspondence is filed on a daily basis and old correspondence/files cleared out on a regular basis.
- To send facsimiles and follow up for responses where required.
- To attend and take minutes at meetings when required and ensure minutes are issued within 3 days of meeting.
- To manage an efficient and effective trace system for the General Manager to ensure action is taken at the appropriate time on relevant matters. Similarly ensure follow‑up is done on matters initiated and requiring a response and deadlines are kept.
- To perform any other secretarial duties as requested by the General Manager or on his behalf and for hotel visitors and VIPs.
- Prepare the arrival of the guests, managing the welcome letters, the GM’s cocktail invitations every week and make sure that everything is ready before the arrival of the guests.
- To be responsible for scheduling the following meetings:

- Executive Committee
- Operations (Department Heads)
- EXCO Members' Annual Performance Appraisals
Including notification of dates, times, location of meetings to all attendees and advising attendees of any changes well in advance.
- To organize General Manager's schedule ensuring enough time for each meeting and assist General Manager to keep to the schedule on a daily basis by ensuring that internal attendees arrive on time.

**About you**
- Proficiency in spoken and written in Spanish & English
- Proficiency in another language Excellent customer care skills (German)
- Ability to connect and interact with management and senior leaders at corporate office level

**Qualification**
- Diploma from a recognized hotel or business school, proficiency in spoken and written English
- Diploma from a recognized hotel or business school, diploma in another language

**Experience**
- Previous experience as PA General Manager
- Working with a culturally diverse team/workforce
- Experience in other five-star properties of global hospitality chains

**Benefits**

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious