IT Support Barcelona

hace 1 semana

Barcelona, España Metyis A tiempo completo

**Job description**

As an IT Support Engineer, you will be part of our internal Business IT team. You play a key role in the delivery of first class service and technical support to all Metyis employees. The Business IT team manages all workplaces, ensures the right working conditions, and helps all Metyis employees with their incidents, problems, and requests in collaboration with our external IT partner. You will facilitate that our current and new colleagues can always do their work where ever they are.

**About Metyis**
Our mission is to enable our people and our business partners to realize their full potential. Metyis is a fast-growing firm focusing on strategy development, execution, analytics, and partnerships. We currently have offices in the Netherlands, Spain, Portugal, United Kingdom, Switzerland, Germany, Turkey, India and in the Middle East. At Metyis, we proud ourselves not to have just clients, but to develop true partnerships instead so that we can deliver real long-term value.

**Responsibilities**
- Coordinate daily operational IT support and be the first contact to our external IT partner
- Provide support in the analysis, troubleshooting and resolution of IT issues of hardware, software, and related IT services for and with employees.
- Technical support for onboarding and off-boarding of employees
- Hardware (re)installation, deployment with the use of Intune and Autopilot, Office365
- Manage hardware warranties, replacements, and repairs
- Create and update manuals and documentation

*
Required experience*
At least 2-3 years of working on site providing IT Support and familiar with IT support processes and tools.
- Windows 10 and MacBooks management and installation.
- Smart phones and Tablets like iPhones, iPads, Android phones
- Office 365 and Azure AD and Identity Management
- Microsoft Teams and other video conferencing tools and systems like Zoom
- Fluent in Spanish and English.
- Excellent customer service skills, energetic and enjoys helping people.
- Ability to work independently, organize and structure your own work and tasks.
- Enjoys to learn new things and keep up-to-date and develop in (especially) Microsoft Cloud products.

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