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Direct Conection- Programme Manager
hace 2 semanas
Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**
**Job Description**:
If you think you could support Visa as a **Programme Manager, **we want to hear from you - together, let’s make Visa a great place to work.
**What’s it all about?**
Manages the efforts of Visa technical and business resources required to implement new VisaNet direct connections. Responsible for gathering, documenting project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. Manages projects that are more complex and have project responsibilities for key clients.
**Relationship Management**:
- Work with clients to understand their needs and communicate best of breed implementation solutions utilizing Visa products and services (taking complex technical concepts to more business related impacts and terminology).
- Adapt Visa processes and approaches to be in line with client requirements.
**Implementation and project management activities**
- Gather client requirements, establishes project scope, develop project plans, identify project team resource requirements, and establish project dates and deliverables.
- Ensure required project documentation is completed providing client consultancy where necessary.
- Manage in a matrixed fashion the efforts of Visa technical and business resources, as well as Client, 3rd party resources.
- Requires interaction with resources at all levels of the organization, both internally and externally with the client, ranging from individual contributor project resources to management levels.
- Provide client and Visa project resources and line management with status reporting. Includes responsibility for projects that are more complex in nature and are visible to Visa and Client’s management.
- Required to be knowledgeable of client, as well as Visa project management processes and practices, and ensure that they are consistently followed.
- Escalates projects that are in jeopardy and works with key stakeholders within Visa and the Client organization as appropriate to make decisions that bring needed resources to resolve any issues.
**Continuous Improvement**:
- Recommends opportunities and offers potential solutions to improve Visa processes and procedures that can result in measurable and sustained improvement in cost, quality and efficiency.
- Drives through continuous service improvement activities to ensure risks and issues are effectively managed.
**Mentoring**:
- Provides ongoing guidance and knowledge transfer to less tenured Implementation Managers.
- Reviews work done by other program managers and TAM assigned to the cluster, ensuring quality of work and ongoing learning.
**Other**:
- Strong knowledge of client, as well as project management processes and practices, and ensure that they are consistently followed.
- Possesses a basic knowledge of Visa process and procedures, and demonstrates the ability to follow those processes and procedures with little guidance to complete work on time and with quality. This includes both department processes as well as those of supporting resource groups within Visa.
- Understanding of VisaNet connectivity and endpoint setup concepts adequate to explain options to clients, gather their connectivity requirements, and provide first level troubleshooting of connectivity issues.
- Understands legal and regulatory environment under which our clients practice business to provide input to their decision-making process when selecting Visa Products/Services and options for how they are configured to minimize risk and ensure compliance.
**Qualifications**:
- Minimum of 5 years’ experience in a Programme management role in financial services, software or information services
- Natural collaborator with ability to effectively lead cross-functional teams to drive deliverables, projects, and engagements
- Flexible and agile with ability to navigate and thrive in a complex, fast paced and often ambiguous environment.
- Organised and structured. Solution orientated, pragmatic, “can do” individuals
- Excellent interpersonal communication skills & experience in dealing with senior stakehol
