Evening Course Coordinator

hace 4 días

Madrid, España AIL Madrid A tiempo completo

**Evening Course Coordinator**

**Schedule**
- Full time, 40 hours per week in the afternoon

**Main Accountabilities**

1. **Sales**
- Provide clear, timely and informative responses to client queries.
- Quickly identify client needs and produce commercial responses.
- Be credible and give knowledgeable (technical) advice (e.g. course contents, prices, suitability of accommodation).
- Friendly and approachable responses in person.

2. **Clients**
- Ensure all required info is obtained from client and communicated appropriately to the different departments.
- Provide comprehensive arrival instructions.
- Answer client questions patiently, friendly and efficiently.
- Identify opportunities to sell additional products or services.
- Collate student evaluations. Recommend/implement improvements.
- Issue invoices and collect payments.
- Prepare/give out students’/teachers’ schedules.

**3. Business Administration**
- Update management system and administration files (e.g. timetables, classroom plan, groups, payments, etc.).
- Facilities management with specific attention to the classrooms.

**Language requirements**:

- Excellent level of English and Spanish B2—C1.

**Technical Skills/Competencies required to undertake the role**:

- Intermediate level in Italian, German or French.
- International work and /or study experience would be a plus but is not required.
- Currently living in Madrid.
- Strong communication skills: written (succinct, commercial, empathetic, error free) and oral (linguistic skills, speak with conviction/authority, negotiation).
- Excellent organisational / multitasking / prioritising / problem solving skills.
- Can do attitude and flexible approach to work.
- Commercial with innovative ideas. Focus on cost management and revenue maximisation.
- Responsible, independent, confident with quick-learning skills.
- Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language.
- Proficient computer user

**What do we offer**:

- Immediate start date.
- Indefinite contract from day 1.
- Working in an office located in Madrid´s city center, next to the Retiro Park.
- International work environment (colleagues from 10+ different nationalities, contact with clients from all over the world on a daily basis - all our customers are foreigners)
- Opportunities for progression within our dynamic organisation.
- 26 days paid holiday
- Salary in the range of 1,800€ - 2,300€ gross per month, according to experience and profile.

**How to apply**:
Tipo de puesto: Jornada completa

Salario: A partir de 1.800,00€ al mes

Horario:

- Turno de tarde

Ubicación del trabajo: Una ubicación

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