Customer Support Representative

**_Please submit your CV in English_**

**Global SaaS Company | $28M Series B Investment**
**Personalized 1:1 Coaching | Vibrant International Team**
**Work 100% Remote or Hybrid from Barcelona office**
**Work Shift: 8:30 am - 5:00 pm CET, Monday - Friday**

**About CloudTalk**:
Powered by a January 2024 **$28 million Series B** investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's **AI-powered business communication platform** helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like **Deel** and **TIER** to big players like **Nokia**, **Glovo**, and **Rakuten**. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

**The Challenge Ahead**:
Ready to be at the forefront of customer support excellence? As a key player in our **Customer Support L1 team**, you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform.

If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance No worries if you're new to the field; we’ll give you all the tools and support you need to succeed.

**What's in it for you**:

- **Product**: Be part of building the world’s #1 AI business communication platform
- **Growth**: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.
- **Community**: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk
- **International Exposure**: Work with customers and tech companies across Europe, Asia, and the Americas.

At CloudTalk, we value a **growth mindset** and a **passion for learning**. We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some **basic technical acumen** and a **genuine interest in technology**, especially if you're excited to dive deeper into technical knowledge and skills.

You’re adaptable, resilient, and **thrive in a fast-paced environment**. If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in

**What you will work on**:

- Build and maintain lasting customer relationships.
- Work with a diverse, international client base spanning multiple industries and regions.
- Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
- Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

**What makes you a great fit**:

- **Languages: Spanish and English fluent**:

- **Work Shift**: You are comfortable covering the 8:30 am - 5:00 pm CET shift
- **Team Player**: You’re ready to support your teammates and contribute to a positive work environment.
- **Tech Savvy**: You have basic technical skills and a strong desire to learn more about our product and industry.
- **Self-Starter**: You take ownership of your tasks and work with mínimal supervision.
- **Learning Mindset**: You’re eager to continuously grow your skills and knowledge.

**Why you will love to be a CloudTalker**:
Growth:
1-1 Coaching sessions with our resident communications advisor
Leaders Academy & Learning and Development Budget

Flexibility:
Unlimited Paid Time Off
️ Volunteering Days
Home office budget
MacBook for work

Well-being:
Recharge Fridays once per quarter
- ️Fitness Allowance

Connectedness:
Referral bonuses
Virtual & physical team buildings
Company merchandise

**What to expect from our hiring process**:

- 30min introductory interview
- Interview with the Hiring team
- Culture-call