Es&fr Junior Customer Success Executive

hace 5 días

Barcelona, España MoreApp A tiempo completo

**Ready for a new challenge as a Customer Success Executive? Are you committed to providing exceptional support and ensuring customer satisfaction and long-term loyalty? Join our team as a Customer Success Executive at our office in the heart of Barcelona.**

**About MoreApp**

MoreApp is a Dutch family company founded in 2013 by father and son. Our mission is to reduce paper usage by helping companies streamline workflows and improve team collaboration. Our diverse customers create their own digital forms and workflows, such as checklists and work orders. MoreApp is a vibrant and international company with a collaborative, supportive, and caring culture.

**What Will Your Day Look Like?**

As a Junior Customer Success Executive at MoreApp, you will be the first point of contact for our new and existing customers in the Spanish and French markets. Your responsibilities will include:

- Providing creative solutions and improvements to help customers achieve their goals.
- Translating product information for customers with care and precision.
- Following up on open customer issues and escalating them as needed.
- Collaborating with product and sales teams to enhance the customer experience.
- Identifying new sales opportunities to upgrade existing customers.

**How Do We Work?**

At MoreApp, we collaborate and succeed as one team During our weekly online meetings, we check in with colleagues from our offices in Rotterdam, Berlin and Barcelona.

At our Barcelona office, you will work with a young and ambitious team of ten. We support growth and take good care of each other. MoreApp offers flexible working options and ensures that your great ideas come to life.

**Who Are We Looking For?**
- Bachelor’s degree or equivalent level of thinking and working
- Preferably 2 years of experience in a similar role.
- Fluent in French and English.
- Naturally positive and exceptionally customer-focused.
- A great listener with a talent for identifying new sales opportunities.

**What Can You Expect from Us?**

**Keep Learning**
- Your growth matters to us; we offer training and development opportunities.
- Challenge accepted We are constantly improving our product and setting high standards, so you will not easily be bored.
- Involvement in the growth of a scale-up.

**Great Tools**
- MacBook Pro.
- An awesome office in Barcelona, next to Passeig de Gracia.
- A flexible working culture with plenty of responsibilities.

**Reward**
- Besides your salary, you will receive:

- 23 days of annual leave.
- Yearly holiday allowance.
- The best HR manager you can imagine
- Awesome colleagues who can teach you some great German and Dutch.
- Lots of freedom to share your own ideas.
- A company that supports your happiness and growth.
- Travel allowance.

Tipo de puesto: Jornada completa

Experiência:

- Adquisición de clientes: 1 año (Deseable)
- Gestión de equipo: 1 año (Deseable)
- Atención al cliente: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

Ubicación del trabajo: Teletrabajo híbrido en 08006 Barcelona

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