Customer Success Executive

hace 1 semana


Barcelona, España BizAway A tiempo completo

We are looking for a driven and enthusiastic Customer Success Executive - Polish speaking / Growth markets ( m/f/d) , , who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage.Your main responsibilities will be:● Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities● Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs● Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn● Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions● Proactively identify and act on upsell opportunities to expand client usage and revenue● Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business● Proactively suggest actions and campaigns to improve the customer journey and enhance growth Your basic qualifications ● You are fluent in English, Polish and ideally one additional European language (ideally Hungarian, Romanian or Czech) ● You have 1+ years of experience in B2B



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