Technical Account Manager

We’re PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.

We’ve got big plans to expand into new markets and make a meaningful impact on the world of payments. To help us get there, our Commercial team is on the lookout for a new Technical Account Manager, to help us deliver world-class onboarding and support for our merchants. t

**About the role**:
This role is pivotal in ensuring that merchants integrate efficiently with our APIs, benefit from the best possible UX/UI, and achieve optimal conversion rates. You’ll be the bridge between our clients, commercial teams, and tech experts—turning technical challenges into smooth, scalable solutions.

**Your Responsibilities**:

- **Merchant**Onboarding**: Guide merchants
through
the
technical
integration
process, identifying
their
needs and growth
opportunities.
- **Integration**
**Expertise**:
Understand and support the
different
integration
methods
available
within
the PayRetailers ecosystem (APIs, SDKs, hosted
solutions, etc.).
- **Incident** Management**:
Diagnose, troubleshoot, and resolve
technical
incidents
quickly, following a structured and proactive process.
- **Conversion**
**Optimization**:
Partner
with
merchants
to
improve UX/UI flows and maximize
payment
acceptance and conversion
rates.
- **Proactive Support**:
Analyze data and monitor key
metrics
to
anticipate
issues and recommend
improvements.
- **Cross-**Functional**
**Collaboration**: Lead interdepartmental
calls
with
merchants, gateways, and internal
teams (Sales, Account Management, Product, IT).
- **Feedback**
**Loop**:
Collect and communicate
technical
requirements, feature
requests, and pain
points
from
merchants
to
product and engineering.
- **Reporting**:
Generate
clear
monthly
reports
summarizing performance, incidents, and improvements.

**About you**:

- Bachelor’s
degree in **Computer**
**Science**,**Systems**
**Engineering**, Business**Administration**, or
related
fields.
- 2+ years
of
experience in **technical** support,**technical**
**account**
**management**,**or**
**solutions**
**engineering**, preferably in payments, fintech, or SaaS.
- Working
knowledge
of
**data**analysis** and operational performance metrics.
- Hands-on
experience
or
strong
knowledge in:

- **RESTful**
**APIs** &**Design**
**Patterns**
- **HTTP**status**
**codes** &**best**
**practices**
- **JIRA &**Freshdesk** (**or**
**equivalent**
**ticketing**/**issue** tracking**tools**)**
- **API**testing**/**management**
**tools** (**Postman**,**Insomnia**, etc.)**
- Basic knowledge
of
**webhooks**,**SDKs**, and**authentication**
**flows** (OAuth, API**Keys**)**
- Strong
**customer**
**relationship** and interpersonal**skills**, able
to
translate
technical
concepts
into
clear
business
impact.
- Fluent in **English** (Spanish and/or Portuguese is a plus).

**What do we offer?**
- Hybrid working model: 2 days from home.
- 26 vacation days a year
- Language classes & professional courses
- Free catering & snacks in the office
- Private health insurance
- Afternoon off on your birthday

If you’re passionate about tech, innovation, and want to thrive in an environment that values collaboration and diversity, this role might be the perfect fit for you

To get an idea of what life at PayRetailers is like, check out our Instagram and our
About Us page.

**Our commitment to diversity, equity & inclusion**

At PayRetailers, diversity, equity, and inclusion aren't just values - they're fundamental to who we are. We're dedicated to fostering an environment where every individual feels valued, respected, and empowered to bring their authentic selves to work. We welcome applicants from all backgrounds and identities, recognizing that diversity drives innovation and strengthens our team.

So, if you're passionate about making a difference and excited about the role, we encourage you to apply. Join us in building a global company where everyone can thrive and feel proud to belong.