French & English Technical Support Agent N1 - ADM Value Barcelona
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Join our team
Are you a French and English speaker with a passion for technology and a CCNA 1 certification?
We are looking for a French & English Technical Support Agent to join our team in Barcelona and provide first-level support for an international client in the Internet & Technology industry.
This is a great opportunity for someone who combines strong communication skills with a basic technical/networking background and would like to develop their career in IT support.
Tasks
Your main responsibilities
- Provide first-level customer and technical support to users.
- Assist customers with basic questions and issues related to internet services.
- Identify and troubleshoot basic connectivity and technical problems.
- Follow established troubleshooting procedures and technical guidelines.
- Collect the necessary information to understand and resolve incidents.
- Escalate more complex technical issues to the appropriate support teams.
- Keep customer information and incident records accurately updated.
- Provide a professional and customer-focused service in French and English.
- Ensure a positive customer experience throughout the support process.
Requirements
What are we looking for?
- Native or fluent French - C1/C2 level.
- Fluent English - minimum C1 level.
- CCNA 1 certification or equivalent basic Cisco networking knowledge.
- Basic understanding of:
- TCP/IP
- LAN/WAN
- Network connectivity
- Routers and switches
- Basic troubleshooting
- Good communication and problem-solving skills.
- Customer-oriented mindset.
- Ability to explain technical information clearly to non-technical users.
- Previous experience in customer service, technical support or a contact centre is a plus.
Benefits
What we offer
- Permanent / Indefinite contract.
- €22,000 - €25,000 gross annual salary, depending on experience and technical knowledge.
- Monday to Friday schedule.
- No weekend shifts.
- International working environment.
- Opportunity to develop your technical and customer service skills.
- Professional growth within an international BPO and customer experience environment.
- Training and onboarding provided.
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