Senior ServiceNow Architect — CPQ

We are looking for a Senior ServiceNow Architect to join projects focused on the development, evolution and transformation of solutions on the ServiceNow platform, with a particular focus on Sales and Order Management (SOM), Customer Service Management (CSM) and CPQ.

The selected candidate will play a key role in designing and developing CPQ and Quote-to-Order solutions, working with ServiceNow technologies and Artificial Intelligence capabilities such as Now Assist and AI Agent Studio.

We are looking for professionals with at least 5 years of experience working with ServiceNow, experience in CRM/Industry Workflows solutions, and hands‑on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, Logik.ai and Quote-to-Cash processes will be highly valued.

Responsibilities

• Design, develop and configure solutions on ServiceNow, particularly across Sales and Order Management, CSM and CPQ.

• Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration.

• Develop CPQ solutions, including configuration rules, pricing logic and integration with the wider order lifecycle.

• Design and develop AI capabilities using Now Assist and AI Agent Studio, including agents, skills and prompts to support business and sales processes.

• Develop integrations between ServiceNow and external systems using REST APIs, IntegrationHub and custom spokes.

• Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components.

• Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions.

• Provide technical guidance and support to junior and mid-level developers.

• Contribute to the definition of best practices, standards and reusable components.

• Support the technical estimation and definition of projects and solutions.

Requirements

Must-have

• Minimum 5 years of experience working with ServiceNow.

• Proven experience in ServiceNow development and architecture.

• Experience working with CRM and Industry Workflows, particularly Sales and Order Management, CSM, Product Catalogue or Order Management.

• Hands‑on experience developing AI capabilities on the Now Platform, using technologies such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.

• Strong knowledge of JavaScript, GlideRecord, server‑side and client‑side scripting, Script Includes, Business Rules and ACLs.

• Experience with Flow Designer, IntegrationHub and Scoped Applications.

• Experience with integrations using REST/SOAP APIs, OAuth/JWT, Transform Maps and data import processes.

• Experience with Now Assist / AI Agent Studio, including agent and skill configuration and prompt design.

• Experience developing user interfaces using UI Builder, Now Experience or Service Portal.

• Experience with Automated Test Framework (ATF) and source control using Git.

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow Certified Application Developer (CAD) certification.

• Strong teamwork skills and a quality‑oriented approach to development.

• Advanced level of English.

Nice to have

• CIS certification in a CRM product line, particularly CIS-CSM.

• Experience with Logik.ai.

• Previous experience in CPQ, including product configuration, business rules, pricing, discounts and Quote-to-Cash processes.

• Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton.

• Knowledge of Agentic AI architectures, including MCP‑based integrations and multi‑agent orchestration.

• Experience in industries involving complex products, such as manufacturing, high‑tech, telecommunications, industrial or medical devices.

• Experience working with Agile methodologies.

Skills & Competencies

• Strong analytical and problem‑solving skills.

• Ability to translate business requirements into structured, scalable and maintainable technical solutions.

• Strong focus on quality and software development best practices.

• Excellent communication skills with both technical teams and business stakeholders.

• Ability to analyse requirements, propose alternatives and communicate risks and potential solutions.

• Technical leadership skills and ability to mentor other developers.

• Comfortable wo