Helpdesk Agent French based in Las Palmas
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Las Palmas? This job offer is for you
We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain.
Responsibilities
- Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.
Requirements
- Mandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
- Baic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customer-oriented
We offer:
- Contract through temporary agency and wide possibilities of job stability
- Full day of 40h per week from Monday to Sunday (5 working days)
- Good work environment and development in a multicultural and dynamic environment
-
Helpdesk Agent French based in Las Palmas
Hace 3 días
Santa Cruz de Tenerife, Islas Canarias, España Grupo Crit Jornada completa 20.000 € - 24.000 € Por obraDo you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Las Palmas? This job offer is for you!We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain.ResponsibilitiesInteract with customers via telephone, e-mail and the web,...
-
Helpdesk Agent German based in Las Palmas
Hace 3 días
Las Palmas de Gran Canaria, Islas Canarias, España Grupo Crit Jornada completa 20.000 € - 30.000 € Por obraDo you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain.ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and...
-
Helpdesk Agent French+English based in Las Palmas
Hace 2 semanas
El Rosario, Santa Cruz de Tenerife, Norte de Tenerife (comarca); Provincia de Santa Cruz de Tenerife; Islas Canarias, España Grupo Crit Jornada completaDo you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag‑ship center located in Santa Cruz de Tenerife, Spain. Responsibilities Interact with customers via telephone,...
-
Helpdesk Agent German based in Las Palmas
Hace 2 semanas
Las Palmas de Gran Canaria, Las Palmas, Gran Canaria (comarca); Provincia de Las Palmas; Islas Canarias, España Grupo Crit Jornada completaDo you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain. Responsibilities Interact with customers via telephone, e-mail and the web, providing technical...
-
Helpdesk Agent French based in Las Palmas
Hace 3 meses
Santa Cruz de Tenerife, Canarias, España Grupo Crit Jornada completaDo you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Las Palmas? This job offer is for you!We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain.ResponsibilitiesInteract with customers via telephone, e-mail and the web,...
-
Helpdesk Agent French based in Las Palmas
Hace 2 semanas
Santa Cruz de Tenerife, Norte de Tenerife (comarca); Provincia de Santa Cruz de Tenerife; Islas Canarias, España Grupo Crit Jornada completaDo you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Las Palmas? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain. Responsibilities Interact with customers via telephone, e-mail and...
-
Helpdesk Agent German based in Las Palmas
Hace 2 semanas
Las Palmas de Gran Canaria, España Grupo Crit Jornada completaDo you speak German level C1-C2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you! We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Las Palmas, Spain.ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and...
