Workforce & Data Analyst - Customer Care

hace 4 semanas


España Wallbox A tiempo completo

Workforce & Data Analyst - Customer CarePresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.The mission of this role is to develop and maintain long-term forecasting models, ensure efficient capacity planning, and manage short-term forecasting. The primary focus is on creating staffing forecasts and schedules for our major markets, with the goal of delivering optimized monthly schedules to operations. This role plays a key part in establishing best practices for Workforce Management (WFM) globally and collaborating with the Customer Care leadership team to ensure the most efficient and effective WFM processes.Key ResponsibilitiesDevelop and maintain long-term forecasting models for all our marketsCreate staffing forecasts and schedules for the L1 team on a monthly basisOptimize and deliver monthly schedules to operations teamsLead capacity planning to ensure resources align with demand fluctuationsPerform advanced data analysis using Tableau and Snowflake to support forecasting and capacity planningGenerate dashboards and reports in Tableau to visualize key Workforce Management metrics and trendsUtilize Snowflake to access and manage large datasets, ensuring data accuracy and integrity in WFM processesParticipate in projects focused on the development and optimization of WFM processesContinuously evaluate and challenge current WFM strategies and suggest improvementsCollaborate closely with the Customer Care leadership team to align WFM practices with overall business objectivesContribute to establishing best practice WFM processes globally within the first 6 monthsRequirementsMinimum 4 years of experience in a Workforce Management (WFM) roleHands-on experience with all WFM processes: budgeting, forecasting, capacity planning, scheduling, real-time management, and performance analysisProficiency in data analysis tools, particularly Tableau for data visualization and Snowflake for managing large datasetsExperience working in mid-to-large size Customer Care Team (50 to 100 agents)Strong communication skills, with the ability to simplify complex WFM concepts for different audiences (agents and leadership)A mindset that challenges the status quo and continuously seeks improvementProactive approach, with a bias toward action when identifying inefficiencies or opportunities for improvementExperience in generating data-driven insights that directly influence Workforce Management strategiesBenefitsHybrid work arrangement consisting of four days in the office and one day working from home each week, along with half-day FridaysPrivate Medical Insurance after your first month at WallboxFlexible compensation tickets valid for transportation, childcare, and restaurantUnlimited access to LinkedIn for all your learning and development needsCar discounts & special advantages if you choose an EVStock purchase planVariety of breakfast and lunch dishes, every day, at a discounted price at our canteenPlease upload your CV in English*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.
#J-18808-Ljbffr



  • España buscojobs España A tiempo completo

    Senior Data AnalystFull time Barcelona, Catalonia Does Recruitment 27.11.2024Location: Remote (preference for EU timezones) with quarterly travel to the Barcelona office About the Client: Our client is a fast-growing digital media company experiencing a significant growth ...Barcelona, CataloniaVita Student19.11.2024Assoc. Director, Business Analyst,...


  • España Wallbox A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.The RoleThe mission of...


  • España Wall Box A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...


  • España Wallboxjordan A tiempo completo

    Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...

  • Data Analyst

    hace 4 semanas


    España Softbank Investment advisers A tiempo completo

    About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. Its all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.Job DescriptionWe are looking for a Senior Data Analyst to join...

  • P63 - Data Analyst

    hace 1 mes


    España Fresenius Medical Care A tiempo completo

    Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases. As a global healthcare company, we have a special goal: to provide the best possible care. Join us to improve the quality of life for a growing number of patients around the world and be a vital part of our team.Location: Remote (Spain-based,...

  • Data Analyst

    hace 1 mes


    España Fresenius Medical Care A tiempo completo

    Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. As a global healthcare company, we have a special goal: to provide the best possible care. Join us to improve the quality of life for a growing number of patients around the world and be a vital part of our team. Location: Remote...


  • España Data Privacy A tiempo completo

    ALOHAS is more than a fashion brand: it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion. Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It’s demanding but extremely...

  • Data Analyst

    hace 2 semanas


    España ING A tiempo completo

    **At ING we are looking for a Data Analyst** **Your role and work environment**: We are looking for a talented and enthusiastic **Data Analyst** to join our **Data Analyst team** of **Customer Interactions and Monetization Tribe.** The responsibility of this team is to support business in their analytical needs, through descriptive analytics and diagnosis,...

  • Data Analyst

    hace 1 mes


    España ING A tiempo completo

    At ING we are looking for a Data Analyst Your role and work environment: We are looking for a talented and enthusiastic Business Data Analyst to join our Data Analyst team of Customer Interactions and Monetization Tribe. The responsibility of this team is to support business in their analytical needs, through descriptive analytics and diagnosis, generating...


  • España Affinity Petcare SA A tiempo completo

    We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...

  • Senior Data Analyst

    hace 2 semanas


    España buscojobs España A tiempo completo

    Senior Business Analyst (System Governance Documentation & Audits)COSLADA, MadridFlowserve Corporation25.11.2024Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future.Senior Business Analyst - Insurance (Fully...


  • España Bluebird Care A tiempo completo

    Join our dedicated team at Bluebird Care North Somerset, where we provide high-quality, personalized care to individuals with complex health needs in the comfort of their own homes. We pride ourselves on delivering compassionate, person-centered care that enhances the quality of life for our customers. We are seeking a skilled and compassionate Registered...

  • Customer Care Specialist

    hace 3 semanas


    España Civitatis A tiempo completo

    Nº1 en excursiones y visitas guiadas en español. Flexibilidad horaria, jornada de verano y teletrabajo. Planes de desarrollo y formación continua. Actividades con nuestro descuento de empleado. Espíritu joven y viajero. ¡20 nacionalidades! Planes voluntarios de retribución flexible. ¡Vida sana! Fruta diaria y clases de yoga. Trabaja en...

  • Care Assistant

    hace 2 meses


    España Bluebird Care A tiempo completo

    Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. What makes us different We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to complex...

  • Live-In Care Assistant

    hace 2 meses


    España Bluebird Care A tiempo completo

    Bluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers. While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches. What we do We're committed to keeping elderly and vulnerable people...

  • Live-In Care Assistant

    hace 2 meses


    España Bluebird Care A tiempo completo

    Bluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers. While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches. What we do We're committed to keeping elderly and vulnerable people...

  • Senior Data Analyst

    hace 1 mes


    España Make A tiempo completo

    Senior Data Analyst Madrid Madrid, Community of Madrid, ES Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany,...

  • Care Assistant

    hace 2 meses


    España Bluebird Care A tiempo completo

    Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...

  • Care Assistant

    hace 2 meses


    España Bluebird Care A tiempo completo

    Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...