Consumer Care Analyst
hace 6 días
We are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily, identify anomalies, and ensure data accuracy and classification integrity.Contribute to Consumer Care Process Improvement proposals and document new designed processes.Provide training to external agents, coordinators, and internal supporters as required.Manage and document bugs or new processes in our ticketing tool Jira, following up on their resolution or implementation.Ensure the external team is equipped with accurate, up-to-date information for direct consumer responses, and keep the knowledge base current.Generate periodic reports and maintain ongoing communication with external coordinators, agents, internal teams, and other stakeholders.Collaborate effectively with teams across the organization (especially IT) to identify and address consumer needs.What are we looking for?At least 2 years of working in a consumer data analyst role or similar.Proficiency in data analysis tools and CRM software.Analytical skills with attention to detail and ability to work independently and as part of a team.Proactive, client-oriented, analytical/IT/Business mindset and process-oriented.High organizational and relational skills.Proactivity, energy, and adaptability to change.Autonomy, flexibility, and empathy.Desirable knowledge of PowerBI, Tableau, SAP Analytics, QlikView, or Looker, and experience with a CRM, desirable with Salesforce.Fluent level of English and Spanish.What do we offer?Affinity University platform: Professional development opportunities to employees at different stages of their careers, acknowledging diverse career paths.Pet-friendly office.Celebrations & Fun.We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing various perspectives is integral to our company’s success and the strength of our team. That’s why we are committed to providing equal opportunities for all.Our CompanyAffinity Petcare is more than an international petfood company. For more than 50 years, we have been dedicated to nourishing healthy bonds between dogs, cats and people to make the world a better place.We are very proud of our innovative brands which include: Ultima, Advance, Brekkies, Nature’s Variety, Nature’s Menu, Natural Trainer, Libra and more. Currently, we are over 1,800 professionals working for this purpose from Barcelona, Paris, Milan and Snetterton, as well as 4 production sites through which we supply the 70+ countries where our brands have a presence.Want to know more about us?Follow us on LinkedIn to get the newest updates and job opportunities. You can also follow us on Instagram to learn more about life at Affinity and hear from our team.
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Market Research
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España Page Personnel A tiempo completoMinimum Requirements:English (very high level, written and spoken required) C1-C2Minimum of 1 year of experience in a similar positionPanel data analysis expertCompany: FMCG CompanyThis role is accountable for identifying powerful consumer, shopper & market insights and turning them into a source of competitive advantage for the internal teams in the...
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Financial Planning
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España Fresenius Medical Care A tiempo completoThe FP&A Senior Analyst manages the daily transactional operations of FP&A processes to deliver services that meet business needs, improves operational effectiveness and efficiency, and leads the process of solving operational issues. The area of responsibility covers FP&A for the Care Enablement business entity in Spain. Main focus is on commercial P&L,...
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Financial Planning
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España Fresenius Medical Care A tiempo completoThe FP&A Senior Analyst manages the daily transactional operations of FP&A processes to deliver services that meet business needs, improve operational effectiveness and efficiency, and lead the process of solving operational issues. The area of responsibility covers FP&A for the Care Enablement business entity in Spain. Main focus is on commercial P&L,...
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CS Systems Support Analyst
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P63 - Data Analyst
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Consumer Panel Data
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Data Analyst
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España Fresenius Medical Care A tiempo completoFresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. As a global healthcare company, we have a special goal: to provide the best possible care. Join us to improve the quality of life for a growing number of patients around the world and be a vital part of our team. Location: Remote...
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España Fresenius Medical Care A tiempo completoFresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. We offer innovative products and treatment concepts of the highest quality. We thrive to improve the quality of life for our dialysis patients, worldwide and every day. Manufacturing & Supply Chain (MSC) is a business unit within Care...
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Sales Analyst
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España Sonova A tiempo completoWho we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...
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España Page Personnel Italia spa A tiempo completoJunior Customer Care settore Fashion con Tedesco fluenteAutore annuncio: Page Personnel Italia spaZona lavoro: Milano e provinciaData pubblicazione: 08 novembre 2024Descrizione offerta:Categoria: FMCG (Fast Moving Consumer Goods)Luogo di lavoro: Milano e provinciaJunior Customer Care settore Fashion con Tedesco fluenteMilanoassistenza ai clienti B2C tramite...
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Consumer Promotional Compliance Manager
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Consumer Promotional Compliance Manager
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Internship - Skin Care Marketing - Neutrogena
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Risk Data Analyst
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Customer Care Analyst
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España Vueling Airlines A tiempo completoWelcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.Let's start by getting to know us better!At Vueling, we love things to happen. We always do our best...
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Risk Oversight Analyst
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Consumer Panel Data
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Love Isdin Consumer Specialist
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