Workforce & Data Analyst - Customer Care
hace 7 días
Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.The RoleThe mission of this role is to develop and maintain long-term forecasting models, ensure efficient capacity planning, and manage short-term forecasting. The primary focus is on creating staffing forecasts and schedules for our major markets, with the goal of delivering optimized monthly schedules to operations. This role plays a key part in establishing best practices for Workforce Management (WFM) globally and collaborating with the Customer Care leadership team to ensure the most efficient and effective WFM processes.Key ResponsibilitiesDevelop and maintain long-term forecasting models for all our marketsCreate staffing forecasts and schedules for the L1 team on a monthly basisOptimize and deliver monthly schedules to operations teamsLead capacity planning to ensure resources align with demand fluctuationsPerform advanced data analysis using Tableau and Snowflake to support forecasting and capacity planningGenerate dashboards and reports in Tableau to visualize key Workforce Management metrics and trendsUtilize Snowflake to access and manage large datasets, ensuring data accuracy and integrity in WFM processesParticipate in projects focused on the development and optimization of WFM processesContinuously evaluate and challenge current WFM strategies and suggest improvementsCollaborate closely with the Customer Care leadership team to align WFM practices with overall business objectivesContribute to establishing best practice WFM processes globally within the first 6 monthsMinimum RequirementsMinimum 4 years of experience in a Workforce Management (WFM) roleHands-on experience with all WFM processes: budgeting, forecasting, capacity planning, scheduling, real-time management, and performance analysisProficiency in data analysis tools, particularly Tableau for data visualization and Snowflake for managing large datasetsExperience working in mid-to-large size Customer Care Team (50 to 100 agents)Strong communication skills, with the ability to simplify complex WFM concepts for different audiences (agents and leadership)A mindset that challenges the status quo and continuously seeks improvementProactive approach, with a bias toward action when identifying inefficiencies or opportunities for improvementExperience in generating data-driven insights that directly influence Workforce Management strategiesBenefitsHybrid work arrangement consisting of four days in the office and one day working from home each week, along with half-day FridaysPrivate Medical Insurance after your first month at WallboxFlexible compensation tickets valid for transportation, childcare, and restaurantUnlimited access to LinkedIn for all your learning and development needsCar discounts & special advantages if you choose an EVStock purchase planVariety of breakfast and lunch dishes, every day, at a discounted price at our canteenPlease upload your CV in English*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.
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Workforce & Data Analyst - Customer Care
hace 7 días
España Wall Box A tiempo completoPresent in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.In 2021, we were listed on...
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Customer Care Manager
hace 4 semanas
España Bluebird Care A tiempo completoCustomer Care Manager - Westminster, NW1 6RA We are recruiting a full-time Customer Care Manager to join the Bluebird Care Westminster, Kensington Chelsea team who will help deliver the gold standard of care to our discerning customers across our area. Working in an award-winning care service that helps support people live independently in their own homes...
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P63 - Data Analyst
hace 5 días
España Fresenius Medical Care A tiempo completoFresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases. As a global healthcare company, we have a special goal: to provide the best possible care. Join us to improve the quality of life for a growing number of patients around the world and be a vital part of our team.Location: Remote (Spain-based,...
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Data Analyst
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España Fresenius Medical Care A tiempo completoFresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. As a global healthcare company, we have a special goal: to provide the best possible care. Join us to improve the quality of life for a growing number of patients around the world and be a vital part of our team. Location: Remote...
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Customer Care Analyst
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España Vueling Airlines A tiempo completoWelcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected.Let's start by getting to know us better!At Vueling, we love things to happen. We always do our best...
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Data Analyst
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España ING A tiempo completoAt ING we are looking for a Data Analyst Your role and work environment: We are looking for a talented and enthusiastic Business Data Analyst to join our Data Analyst team of Customer Interactions and Monetization Tribe. The responsibility of this team is to support business in their analytical needs, through descriptive analytics and diagnosis, generating...
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hace 4 semanas
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Consumer Care Analyst
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España Affinity Petcare SA A tiempo completoWe are looking for a Consumer Care Analyst for the Consumer Care team, who will play a vital role in optimizing our consumer care processes through automation, data analysis, and a deep understanding of consumer needs. You will be a key contributor to enhancing our consumer experience and driving consumer satisfaction.What will you do?Monitor key KPIs daily,...
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Care Assistant
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Care Supervisor
hace 4 semanas
España Bluebird Care A tiempo completoReports to: Registered Care Manager or Operations Manager Purpose of role To ensure that customers receive excellent quality care and support to keep them safe and comfortable in their own homes. Key responsibilities Support the registered manager and/or lead supervisor with: the efficient running of a designated area and the supervision of care assistants;...
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Care Assistant
hace 4 semanas
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hace 4 semanas
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Live-In Care
hace 4 semanas
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? Here at Bluebird Care territory, we're committed to keeping people in the comfort of their own home. We began by offering home care to the elderly in our...
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Night Care Assistant
hace 4 semanas
España Bluebird Care A tiempo completoProviding Quality Care We are committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different. We are currently recruiting Waking Nights Carers across Exeter, Mid,...
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hace 4 semanas
España Bluebird Care A tiempo completoBluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers. While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other Bluebird branches. We have a friendly team and are often referred to as a second...
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Care Assistant
hace 4 semanas
España Bluebird Care A tiempo completoBluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers. While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other Bluebird branches. We have a friendly team and are often referred to as a second...
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Care Assistant
hace 4 semanas
España Bluebird Care A tiempo completoBluebird Care are proud to be rated outstanding by the CQC. A rating that was awarded to us due to the way we care for both our staff and our customers. While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other Bluebird branches. We have a friendly team and are often referred to as a second...
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Care Assistant
hace 4 semanas
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different? We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
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Care Assistant
hace 4 semanas
España Bluebird Care A tiempo completoProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. What makes us different We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to complex...