Customer Service Agent

3 weeks ago Be among the first 25 applicantsCompany DescriptionCompany DescriptionMSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.Job DescriptionAs Contact Center Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).What You’ll DoConnect with customers: follow-up with customers after their service or product experience to ensure they’re happy and gather their feedback.Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.Upsell with ease: Recommend products or services that match customer needs and add value to their experience.Maintain accurate records of customer interactions.QualificationsFluent in Dutch (native or advanced) with strong English communication skills.Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.Build rapport with customersDetail-oriented & organizedTech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.Experience is a plus: If you’ve worked in customer service, sales, or any people-focused role before, that’s even betterAdditional InformationWhat We Offer YouFull-time indefinite contract. 40 hours a week.Global vision of the automotive sector.MSX Bazaar: Shopping portal exclusive for MSX employees.Flexible remuneration plan.23 days of Vacations + 3 extra daysInternal training plan.As An Industry Leader, We Cover The Following FieldsWarranty & TechnicalPart & ServicesChannel ManagementFleet & MobilityCustomer EngagementMSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesAutomotiveReferrals increase your chances of interviewing at MSX International by 2xSign in to set job alerts for “Customer Service Representative” roles.Madrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 1 day agoCustomer Service Specialist (Fixed-term contract)Madrid, Community of Madrid, Spain 3 weeks agoGreater Madrid Metropolitan Area 2 days agoAlcobendas, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 3 months agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 1 week agoCustomer Experience Representative (Madrid)Madrid, Community of Madrid, Spain 1 week agoTres Cantos, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 3 weeks agoSan Fernando de Henares, Community of Madrid, Spain 2 weeks agoCustomer Service Analyst (Contact Centers)Madrid, Community of Madrid, Spain 1 day agoMadrid, Community of Madrid, Spain 18 hours agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 2 weeks agoCustomer Service Employee - Support Professional 1Móstoles, Community of Madrid, Spain 2 years agoMadrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 2 weeks agoCustomer Service Agent (d/f/m) in Madrid - ES/PT/EN speakingMadrid, Community of Madrid, Spain 1 week agoAlcobendas, Community of Madrid, Spain 1 week agoMóstoles, Community of Madrid, Spain 2 years agoLeganés, Community of Madrid, Spain 3 weeks agoMadrid, Community of Madrid, Spain 17 hours agoMadrid, Community of Madrid, Spain 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr