Senior Technical Support Engineer

hace 6 días


Madrid, España JR Spain A tiempo completo

Job Title: Senior Technical Support Engineer - Focused Services, Cortex XSIAM, Madrid Client:Location:Madrid, Spain Job Category:Other EU work permit required:Yes Job Reference:747276160773128192032460 Job Views:1 Posted:23.07.2025 Expiry Date:06.09.2025 Job Description: Our Mission: At Palo Alto Networks, our mission is to be the cybersecurity partner of choice, protecting our digital way of life. Our vision is a safer and more secure world each day. We are committed to innovation, disruption, and shaping the future of cybersecurity. Who We Are: We take our mission seriously, valuing ongoing learning, collaboration, integrity, and inclusion. We support our employees' development and personal wellbeing through various programs and benefits. Job Role: As part of our Cortex XSIAM support team, you will provide technical support to our customers, handle inquiries, manage escalations, and work closely with technical account managers to personalize customer experiences. Your focus will be on mitigating risks and resolving technical issues proactively. Your Responsibilities: Respond to user-reported issues within SLA Triaging and resolving issues via ticketing, phone, or remote sessions Perform advanced troubleshooting at application and OS levels Identify faults and collaborate with teams to implement fixes Document actions and communicate effectively internally and externally Lead root cause analysis and oversee corrective actions Qualifications: Experience with Endpoint Security software and SIEMs Knowledge of network troubleshooting, Windows, MacOS, Linux 4+ years as a Support Engineer Understanding of cloud platforms (GCP, AWS, Kubernetes) Excellent communication skills in English; Spanish, French, or German is a plus Scripting, incident response, and MS Server solutions experience are advantageous Additional Information: Our technical support team is vital to our success, involved in product implementation, transition, and issue resolution to ensure customer safety and satisfaction. We are committed to diversity and equal opportunity employment. For accommodations, contact us at [emailprotected]. #J-18808-Ljbffr



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