Technical Support Engineer
hace 2 semanas
Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry. Technical Support Engineer Madrid Office - Hybrid : 4 days in the office, 1 day working from home We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business. What we offer : Competitive salary and benefits package Discretionary bonus based on performance Continued personal development through training and certification We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects Responsibilities : Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams. Verify and document issues and bugs for accurate tracking and escalation. Manage incidents, including communication with stakeholders and coordination with development teams. Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects. Partner with trusted vendors to resolve service events. Work with software development engineers to enhance processes and conduct code reviews. Work on a collaborative rotation (shifts) to cover support on different time zones. Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues. About you : Experience providing Level 2 (L2) support in a tech-driven business environment. Proficient problem-solving skills and strong technical troubleshooting abilities. Software development experience, particularly with Python. A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners. Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values. English proficiency is required. Familiarity with AWS and / or Google Cloud, and Linux administration is a plus. Knowledge of Spanish or Portuguese is a bonus. Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability. Participation in an on-call rotation will be occasionally required to ensure 24 / 7 system reliability and response to critical incidents. If you’re excited about this job opportunity but your background doesn’t match exactly the requirements in the job description, we strongly encourage you to apply anyway. You may be just the right candidate for this or other positions we have. #J-18808-Ljbffr
-
Technical Support Engineer
hace 2 semanas
Madrid, España Thomson Reuters A tiempo completoReuters is looking for **Technical Support Engineer** to be based in our office in **Gdansk, Poland or Madrid, Spain**. In this role, you will serve as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation while offering expert support for complex technical issues. The position enables seamless onboarding,...
-
Technical Support Engineer
hace 1 semana
Madrid, España Comba Telecom A tiempo completoAs a Technical Support Engineer at Comba Telecom, you will be responsible for delivering expert-level post-sales technical support on hardware and software across our portfolio of wireless communication solutions, including repeaters, DAS, Open RAN, and small cell systems. You will play a key role in ensuring customer satisfaction by providing hands-on...
-
Technical Support Engineer
hace 4 semanas
Madrid, España SABIA Personal A tiempo completoNuestro cliente:líder internacional en el diseño de sistemas de análisis de vídeo basados en tecnologías de inteligencia artificial y visión por computador. Desarrollan algoritmos patentados altamente sofisticados para proteger y garantizar la seguridad de empresas, propiedades e infraestructuras críticas. Presente en más de 40 países y con 40.000...
-
Technical support engineer- remote
hace 23 horas
Madrid, España AUTEL Energy - Europe A tiempo completoAutel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles. As Autel Energy expands rapidly in Europe’s EV charging market, we are seeking a proactive and structured Technical Support Engineer to support our...
-
Technical Support Engineer
hace 2 semanas
madrid, España Ebury A tiempo completoEbury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in , we’ve grown to a diverse team of over 1, professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment...
-
Technical Support Engineer
hace 1 semana
Madrid, España OpenLM A tiempo completoThe support engineer is responsible for ticket handling and assisting customers in resolving their issues, questions, and concerns. They also help with testing OpenLM components, creating documentation, and engaging in pre-sale activities. Language Skills: Portuguese – Optional Key Responsibilities: Handling, assigning, answering, and resolving tickets...
-
Technical Support Engineer
hace 1 semana
Madrid, España OpenLM A tiempo completoThe support engineer is responsible for ticket handling and assisting customers in resolving their issues, questions, and concerns. They also help with testing OpenLM components, creating documentation, and engaging in pre-sale activities.No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica...
-
Technical Support Engineer
hace 2 semanas
Madrid, España Metso Outotec A tiempo completoJoin an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...
-
Technical Support Engineer
hace 1 semana
Centro-Madrid, España Rakuten Travel Xchange A tiempo completoJob Title**:Technical Support Engineer** Job location**:Remote** General Description: The Technical Support Engineer will provide technical support to suppliers post-launch. The role involves managing technical relationships with suppliers, improving supply management, and acting as the primary technical contact between internal stakeholders and...
-
Technical support engineer.
hace 23 horas
Madrid, España Bharat Managed Services A tiempo completoJob Description: ITSupport Engineer Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs &...
