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Technical Support Engineer
hace 2 semanas
Job Title**:Technical Support Engineer**
Job location**:Remote**
General Description:
The Technical Support Engineer will provide technical support to suppliers post-launch. The role involves managing technical relationships with suppliers, improving supply management, and acting as the primary technical contact between internal stakeholders and suppliers.
Key Responsibilities:
Technical Support:
1. Provide ongoing technical support to engineers from suppliers using RTX.
2. Mediate incidents involving appropriate teams and provide feedback to partners.
3. Identify and resolve technical issues that may occur
4. Hotel mapping management of 3rd party suppliers
Relationship Management:
1. Maintain and manage relationships with technical platforms (TGX, Juniper, etc.) and 3rd party API connectivity providers.
2. Act as the primary technical contact between internal stakeholders and suppliers.
3. Ensure seamless technical communication and problem-solving with suppliers.
Process Improvement:
1. Lead initiatives to improve supply management and document processes/protocols within the supply team.
2. Make suggestions to improve technical connections to supplier APIs based on feedback.
3. Identify errors reducing conversions and work with the technical team to resolve them.
Monitoring and Reporting:
1. Monitor traffic volumes, error rates, and booking volumes to respond quickly to
unexpected changes.
2. Document and share processes/protocols among internal teams.
3. Review and check performance/errors using appropriate tools regularly.
Technical Skills and Attributes:
1. Strong technical knowledge and experience working with APIs, specifically JSON.
2. Proficient in testing, debugging APIs, and reading logs (XML, JSON) using tools like
Postman
3. Able to understand platform connectivity and understand 3rd party search and technical behavior.
4. Excellent written and verbal English skills; strong communicator.
5. Spanish language skills are a plus.
6. Ability to work flexibly with a global team and partner base; self-motivated and reliable when working independently.
7. Process and outcome-driven with a keen interest in discussing technical terms and solving technical challenges.
8. Relevant experience in industry is preferred
Expected Timezone: EMEA
**Job Type**: Contract
Contract length: 12 months
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- Spanish (required)
- English (required)
