Senior Systems Technical Support Engineer

hace 5 días

Madrid, España SAS A tiempo completo

:
**Senior Systems Technical Support Engineer**:

- Hybrid**:
**Senior Systems Technical Support Engineer**:
**Nice to meet you**

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

**About the job**

**As a Senior Systems Technical Support Engineer**, you will**:

- Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle.
- Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
- Keep abreast of third party vendors’ products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ technologies.

**Required Qualifications**
- Bachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain.
- Experiennce in managing escalations with assistance and guidance from others.
- Experience in creating proactive support materials such as knowledge articles, technical papers, sample programs, etc.
- Experience in validating software fixes and reviews documentation for technical accuracy, completeness, consistency, and/or user’s point of view.
- Might serve as a coach or mentor to other Technical Support staff.
- Experience in developing and presenting seminars on support area.
- Equivalent combination of education, training and experience may be considered in place of the above qualifications.
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

**Benefits Highlights**
- Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day.
- Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

**Diverse and Inclusive**

At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

**Additional Information**:

- #LI-MS1 #LI-HYBRID_

SAS

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