Customer Support
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Naboo is looking for a B2B Customer Support Agent intern to join our Operations team in Barcelona. This is a paid internship designed for someone early in their career who wants hands‑on exposure to B2B support, billing, and client operations inside a fast-growing tech company. You’ll work directly alongside the Head of Ops, handling real client interactions from day one — not watching from the sidelines.
What you’ll do
- Deliver fast, accurate responses across all support channels to maintain high client satisfaction (email, chat, phone)
- Manage B2B billing and invoicing: issue tracking, payment follow‑ups, credit notes, and reconciliation
- Build trusted, long‑term relationships with clients and venue partners
- Spot recurring issues, document root causes, and propose process improvements
- Collaborate daily with Finance, Ops, and Product to elevate edge cases and close the feedback loop
What we’re looking for
- Native‑level French and English (spoken and written) — non‑negotiable
- Prior experience or strong interest in B2B customer support, account management, or a finance‑adjacent role
- Strong attention to detail, especially around invoicing and numerical accuracy
- Comfortable working with tools like HubSpot, Notion, Slack, and spreadsheets
- Ability to stay calm under pressure and manage multiple open threads simultaneously
You’ll thrive at Naboo if you…
- Want real ownership from day one — not coffee runs
- Are excited about joining an early‑stage, high‑growth company where things move fast
- Prefer action over perfection and learn by doing
- Are curious about AI and automation and want to integrate them into your daily work
Compensation & Benefits
- 900 €/month
- Beautiful offices in central Barcelona — coffee, fresh fruit, and good energy included
- Regular team events and offsites that actually bring people together
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