ERP Support Specialist

hace 1 día


España Abroad Experience A tiempo completo

Our international client, an international non-profit organization, is looking for an ERP Support Specialist.Responsibilities/TasksThe ERP Specialist is responsible for providing support to internal and external users to effectively use the ERP system in order to fulfill business objectives. The Specialist will assist the ERP Product Owner with system upgrades, conduct testing, and user training. The Specialist is expected to evaluate, respond, and troubleshoot ERP application issues in a timely, professional, and concise manner. Through detail orientation and proactive problem solving, the Specialist will bridge business operations and software.Specific responsibilitiesProvide support for ERP-related issues and ensure that all tickets are properly triaged, documented, and prioritized in the ticketing system (Jira).Manage, track, and provide solutions to reported issues.Assist in the analysis of existing business practices and map those practices and procedures to the existing functionality within the ERP.Assist in ERP system upgrades.Provide references for users by writing and maintaining user documentation and providing technical system support.Provide backup to the ERP Product Owner.RequirementsProfessional and Technical KnowledgeBachelor's Degree in a related field, or equivalent experience.3+ years of operational business experience in international trading and/or transportation industries required.Experience with an ERP in a wholesale or logistics environment preferred.Experience working with operations teams to gather system requirements.Familiarity with supply chain management and international logistics is a plus.Interpersonal skills/CommunicationFluency in English is required, including reading, writing, speaking, and listening.Demonstrated interpersonal skills with customer service experience and the ability to work across disciplines and in diverse locations internationally.Team player who can also work independently and handle conflicting priorities while maintaining consistent, quality performance standards.Experience with continuous improvement initiatives and change management activities.Affinity for identifying and championing new ideas and process improvements.Priority Setting, Problem Solving, & Detail OrientationAnalytical and solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency, and ability to meet tight deadlines.Strong organizational skills and the ability to perform multiple tasks simultaneously, set priorities, and work in a team with diverse cultural backgrounds.This is an on-site position.
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