Reservations & Groups Executive
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Reservations & Groups Executive (Revenue-Focused)
Barcelona | Central Reservations | Full-time | Monday–Friday
Join Generator
At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.
Recognised by Fast Company as one of theTop 50 Most Innovative Companies , we are growing fast — and building a Central Reservations team that directly drives our global revenue.
This Is Not a Typical Reservations Role
This is wheresales meets operations .
If you’re looking for a purely administrative role, this isn’t it.
Here, your impact is measurable — inconversion, revenue, and client relationships .
You will:
- Managehigh-value group business
- Driveconversion and revenue performance
- Work acrossinternational markets and multiple channels
- Be part of acentralised, high-performance CRO (Central Reservations Office)
What You’ll Own
- Managegroup reservations across direct, OTA, and wholesale channels
- Proactivelyconvert enquiries into confirmed business
- Build, negotiate, and optimisegroup quotes , including upselling opportunities
- Take full ownership ofbilling, deposits, and payment processes
- Ensure accuracy and efficiency across systems and platforms
- Collaborate withRevenue, Sales, and Operations to maximise results
- Build strong, lasting relationships withclients and partners
What We’re Looking For
- Fluent English + French (additional languages are a strong plus)
- Solid experience inhotel reservations (groups preferred) and customer service
- Ability to managehigh volume and complexity with confidence
- Strongcommercial mindset — you don’t just quote, you convert
- Excellent organisation, prioritisation, and time management skills
- Natural communicator with strong relationship-building ability
- Comfortable in afast-paced, performance-driven environment
Tech & Tools
- Experience withPMS systems (MEWS is a plus)
- Familiar withOTAs, wholesale platforms, and booking channels
- Good working knowledge of Microsoft Office
What’s In It For You
- Competitive base salary + performance incentives
- Additional sales bonus directly linked to your conversion and revenue impact
- Birthday day off
- 2 free nights per year across Generator & Freehand properties
- Staff rates for you, friends & family worldwide
- Gym membership contribution
- Continuous learning & development tools
- Social events and a vibrant, international team culture
Work Schedule
- Monday to Friday
- No weekends
- Stable working hours supporting a strongwork-life balance
Career Growth
This is more than a job — it’s acareer accelerator within a growing multinational company .
You’ll gain exposure and have opportunities to grow into:
- Senior Reservations /Key Accounts
- Revenue Management
- Sales or Commercial roles
- Team Leadership in an international environment
Why This Role Stands Out
- Work in acentralised expert hub managing complex, high-value bookings
- Gain exposure tointernational markets across Europe
- Move beyond operations intotrue commercial and revenue impact
- Join a company that isgrowing, evolving, and investing in its people
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