Senior Technical Account Manager — Voice Ai Deployments

Hace 4 días

Madrid, España Voiceb.Ai Jornada completa

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About VoiceB

We build autonomous AI voice agents that close and qualify sales for large B2C enterprises — telcos, energy providers, insurers, banks. Our agents already run live inside companies like Vodafone España and Holaluz, and were mid-rollout across an 8-market European deployment with Alpega/Teleroute. Were a small team moving fast, and were building the commercial engine to match the product.

The role

Our Implementation & CS team takes an enterprise client from signed contract to a live, performing AI voice agent — and keeps it performing. Were looking for a senior addition to that team: someone who can own the technical side of a rollout (CRM, telephony, agent configuration) and be the person the client trusts, end to end, on our most complex accounts.

What youll do

Own technical onboarding for enterprise clients: CRM integrations (Salesforce, HubSpot), telephony (SIP, Twilio, WebRTC), and agent configuration
Configure and tune voice agent flows using our Goal / Script / Guardrails / Objections / Data Collection framework
Be the senior technical point of contact on our most complex, multi-market rollouts
Monitor live performance against outcome metrics, troubleshoot issues, drive continuous optimization post-launch
Own security and compliance requirements for regulated enterprise accounts
Help set the technical bar and mentor the rest of the Implementation & CS team as it grows

What were looking for

4+ years in implementation engineering, technical customer success, or solutions engineering at a B2B SaaS or AI company
Hands‑on comfort with APIs, webhooks, and CRM integrations; telephony experience a strong plus
Equally comfortable reading logs and running a client call
Fluent English; Spanish a plus
Experience owning a multi‑market or multi‑account rollout end to end

Nice to have

Experience in AI, voice, or conversational products
Experience in regulated industries (banking, insurance, telco, energy)

What we offer

Competitive salary + equity
Hybrid model, Barcelona office
Ownership of our most strategic accounts, with a direct line to product and engineering

Were hiring deliberately, not urgently — wed rather find the right person than fill the seat fast. If this sounds like your kind of problem, wed love to hear from you.