Customer Success

hace 7 días


España SAP A tiempo completo

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE
Within SAP Signavio’s Value Management Team you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP’s premium segments. You will act as a trusted value and transformation advisor (post sales) for assigned customers, guiding them along SAP Signavio’s customer engagement model to reach their business goals and ensure value realization.
To thrive in this role, you appreciate hands-on consulting-style work, value delivery, close collaboration, open communication, and feedback.
Overall duties within SAP Signavio’s Value Management team include, but are not limited to:
Drive Value Preparation activities

Align with customer on strategic priorities and value drivers.
Establish the bridge between customer’s strategic value drivers & how SAP Signavio can support delivering those.

Identify Value Potential

Discover potential initiatives leveraging SAP Signavio.
Drive Value Quantification, Qualification & Initiatives Prioritization with the customer.

Accelerate Value Delivery

Drive Value workshops with the customer focusing on pattern & root cause identification.
Support the customer in establishing action plans to realize the identified value.

Coordinate Value Realization & Monitoring

Establish a clear monitoring & target realization methodology with the customer.
Continuously monitor, report & communicate value realized & adjustments to the customer portfolio roadmap.

Support Value at Scale

Provide continuous feedback to Product & Engineering to enhance the product & increase adoption at our customers.

To be successful, you bring the following skills and experience:

5+ years of Business Consulting experience and experience in Value Management / Advisory.
Practical experience in Continuous Improvement and Lean/Agile methods.
Deep knowledge and practical experience in data-driven Business Process Management (BPM) and/or Process Mining.
Expert knowledge on process automation, mining, and management technology (SAP Signavio or competitor solutions).
Practical experience in value-driven transformation approaches.
Experience in Client Relationship, Stakeholder and Change Management.
Project Management Experience.
Practical experience in setting up holistic E2E Value Driven Approaches is an asset.
English Fluency is a must – German language is a plus.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP has evolved to become a market leader in end-to-end business application software and related services. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion and flexible working models help ensure that everyone feels included. We invest in our employees to inspire confidence and help everyone realize their full potential.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 408171 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

#J-18808-Ljbffr



  • España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...


  • España Clarivate Analytics A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...


  • España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...


  • España Clarivate A tiempo completo

    We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...


  • España Altruistiq A tiempo completo

    Altruistiq is an enterprise SaaS that enables the world’s leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our...


  • España Trellix A tiempo completo

    The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the...

  • Customer Success Manager

    hace 4 semanas


    España Recruitment Room A tiempo completo

    What we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...

  • Customer Success Manager

    hace 1 semana


    España Recruitment Room A tiempo completo

    What we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...


  • España SAS A tiempo completo

    Sr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...


  • España Cobee A tiempo completo

    About Us & Our Culture We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the...


  • España OpenNebula Systems A tiempo completo

    For over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds. If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading,...


  • España Jiminny A tiempo completo

    About Jiminny Our platform was created not only because sales leadership is tough, but because we believe it doesn't have to be. By failing to meet the evolving needs of modern revenue teams, companies lose good sales people, managers lack the time and tools to coach and teams miss out on data that is essential for understanding their prospects and...

  • Customer Success Manager

    hace 13 horas


    España Sinch A tiempo completo

    Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech...


  • España Jiminny A tiempo completo

    Our platform was created not only because sales leadership is tough, but because we believe it doesn’t have to be. By failing to meet the evolving needs of modern revenue teams, companies lose good sales people, managers lack the time and tools to coach and teams miss out on data that is essential for understanding their prospects and customers.Jiminny...


  • España Qlik A tiempo completo

    What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in...


  • España Timup A tiempo completo

    Empresa del sector AV, donde su misión es la de digitalizar espacios físicos busca un perfil de SaaS Customer Success Manager (CSM). Profesional clave en la empresa, encargado de garantizar la satisfacción y retención de los clientes que utilizan el software como servicio (SaaS). Su función principal es colaborar estrechamente con los clientes para...


  • España Mapp Digital A tiempo completo

    Internal Applicants Only WHAT YOU WILL DO: The Associate Customer Success Manager will manage our customers' journey at Mapp. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp's Customer Success team is the primary interface for...

  • Customer Success Manager

    hace 13 horas


    España Worldline Global A tiempo completo

    Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...


  • España Agicap A tiempo completo

    Barcelona Customer Success – Onboarding / Permanent - Full-Time / Hybrid Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% Yo Y for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance...


  • España RightHand A tiempo completo

    Desde RightHand, compañía especializada en atracción del talento digital y contratación, estamos colaborando en la búsqueda de un Customer Success Manager en Madrid con nuestro cliente, plataforma tecnológica especializada en campañas publicitarias digitales fuera del hogar (DOOH). Buscamos un Customer Success Manager con talento para acelerar el uso...