Customer Success
hace 2 meses
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE
Within SAP Signavio’s Value Management Team you will be responsible for defining and driving strategic and value-based approaches while engaging with strategic customers from SAP’s premium segments. You will act as a trusted value and transformation advisor (post sales) for assigned customers, guiding them along SAP Signavio’s customer engagement model to reach their business goals and ensure value realization.
To thrive in this role, you appreciate hands-on consulting-style work, value delivery, close collaboration, open communication, and feedback.
Overall duties within SAP Signavio’s Value Management team include, but are not limited to:
Drive Value Preparation activities
Align with customer on strategic priorities and value drivers.
Establish the bridge between customer’s strategic value drivers & how SAP Signavio can support delivering those.
Identify Value Potential
Discover potential initiatives leveraging SAP Signavio.
Drive Value Quantification, Qualification & Initiatives Prioritization with the customer.
Accelerate Value Delivery
Drive Value workshops with the customer focusing on pattern & root cause identification.
Support the customer in establishing action plans to realize the identified value.
Coordinate Value Realization & Monitoring
Establish a clear monitoring & target realization methodology with the customer.
Continuously monitor, report & communicate value realized & adjustments to the customer portfolio roadmap.
Support Value at Scale
Provide continuous feedback to Product & Engineering to enhance the product & increase adoption at our customers.
To be successful, you bring the following skills and experience:
5+ years of Business Consulting experience and experience in Value Management / Advisory.
Practical experience in Continuous Improvement and Lean/Agile methods.
Deep knowledge and practical experience in data-driven Business Process Management (BPM) and/or Process Mining.
Expert knowledge on process automation, mining, and management technology (SAP Signavio or competitor solutions).
Practical experience in value-driven transformation approaches.
Experience in Client Relationship, Stakeholder and Change Management.
Project Management Experience.
Practical experience in setting up holistic E2E Value Driven Approaches is an asset.
English Fluency is a must – German language is a plus.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP has evolved to become a market leader in end-to-end business application software and related services. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion and flexible working models help ensure that everyone feels included. We invest in our employees to inspire confidence and help everyone realize their full potential.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 408171 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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