Sr Customer Success Manager
hace 5 días
Sr. Customer Success Manager - HybridNice to meet youWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.About the jobThe Customer Success team is looking for a Sr. Customer Success Manager to establish and build broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to assist with existing SAS implementations and identify new sales opportunities.As a Sr. Customer Success Manager, you will:Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.Responsible for customer communications and conflict resolution.Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media, and innovative campaign approaches.Build reports and analytics to provide key business insights used for data-driven decision making.Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Document Customer Success Plan with customer and sales. Share plan with sales, Professional Services, and CIS.Monitor Customer Success through metrics and other measurements.Required qualifications:Previous experience in a similar role within the technology industry, such as Customer Success Manager, Customer Advisor, Program Manager, etc.Ideally a bachelor’s or master’s Degree in a Technical or Business subject, or equivalent qualification.Knowledge of Data Management, Analytics, and AI (Artificial Intelligence).Understanding of SAS and/or the banking industry will be a distinctive advantage.Design and implement customer success plans with an individual, tailored approach to each customer.Fluent in English and Spanish.Good written, verbal, and interpersonal communications and organizational skills.Ability to work and learn independently and as part of a team. Happy to work in a fast-paced environment.Ability to travel to client meetings.An equivalent combination of related education, training, and experience may be considered in place of the above qualifications.Diverse and InclusiveAt SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.Additional InformationSAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Sr Customer Success Manager
hace 2 semanas
España SAS Institute Inc. A tiempo completoSr. Customer Success Manager - HybridNice to meet you!We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling...
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Sr Customer Success Manager
hace 2 meses
España SAS A tiempo completoSr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...
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Sr Customer Success Manager
hace 5 días
España SAS - Global A tiempo completoJob DescriptionSr. Customer Success Manager - HybridNice to meet you!We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Sr Customer Success Manager
hace 1 mes
España SAS - Global A tiempo completoJob Description Sr. Customer Success Manager - Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
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Requisition Title Sr Customer Success Manager
hace 2 meses
España SAS Institute A tiempo completoRequisition Title: Sr Customer Success ManagerWe’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career...
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Sr Customer Success Manager
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Sr Customer Success Manager
hace 6 días
España dynaTrace software GmbH A tiempo completoYour role at DynatraceThe Senior Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account...
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Customer Success Manager
hace 2 meses
España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
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Customer Success Manager
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España Recruitment Room A tiempo completoWhat we are looking for We're looking for a Customer Success Manager who will be the first point of contact with our customers and whose mission is to make our users' experience enjoyable. What does the job involve As a Customer Success Manager, your general missions will be to: Be accountable for a dedicated seller portfolio, Upsell our different solution:...
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Customer Success Manager
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España Clarivate A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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España Clarivate Analytics A tiempo completoWe are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from the...
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Customer Success Manager
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España Loyal Guru A tiempo completoAbout Loyal GuruLoyal Guru is the leading Customer Data Platform for retailers to collect and activate their omnichannel customer data in a single view. This data can be used to create micro-segments based on purchase behavior and to launch hundreds of 1:1 personalized offers and loyalty programs, improving consumer-retailer relationships across every...
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Associate Customer Success Manager
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España Mapp Digital A tiempo completoInternal Applicants Only WHAT YOU WILL DO: The Associate Customer Success Manager will manage our customers' journey at Mapp. This includes a Mapp customer's experience, adoption of product functionality and services, routine product support, programme optimization and revenue expansion opportunities. Mapp's Customer Success team is the primary interface for...
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Customer Success Manager
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España Sagan A tiempo completoJob Title: Customer Success Manager Location: Remote (EST Time zone) Salary Range: up to 3000 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
