Key Account Manager ONCOLOGIA

Job Description

Key Account Manager Oncology

Role Purpose

The Key Account Manager Oncology is responsible for driving sustainable growth by orchestrating value-based engagement across the oncology ecosystem.

The role evolves from a traditional sales focus to a strategic account & ecosystem leadership role, combining scientific expertise, digital dexterity, data-driven decision making and

cross-functional collaboration to maximize patient impact and business performance within full compliance.

Key Accountabilities

• Strategic Account & Ecosystem Management

• Lead integrated account strategies across hospitals, pharmacies, regional decision-makers, scientific societies and digital opinion leaders.

• Develop and execute advanced Key Account Plans leveraging real-world data, omnichannel insights and ecosystem mapping.

• Partner closely with FLM, IFMA, Medical, Marketing and Market Access to ensure aligned and differentiated value delivery.

• Anticipate changes in the oncology environment (access dynamics, regional influence, patient pathways) and adapt strategies accordingly.

Scientific & Value-Based Engagement

• Act as a trusted scientific partner for HCPs within the approved indication, delivering high-quality, value-based conversations.

• Co-create meaningful scientific interactions in close alignment with Medical and MSL teams, ensuring message consistency and compliance.

• Translate complex oncology data into clear, impactful scientific storytelling tailored to different stakeholders.

Digital, Data & AI-Enabled Performance

• Leverage CRM, AI-powered analytics, dashboards and predictive tools to optimize targeting, engagement frequency and account prioritization.

• Use data and insights to identify opportunities, risks and growth levers within the territory.
• Transform insights into actionable recommendations aligned with Oncology strategy and cross-functional priorities.

• Actively contribute to the adoption of AI and digital solutions that improve productivity, decision quality and customer experience.

Innovation & Omnichannel Activation

• Design and execute hybrid and digital TOMEs, involving multiple stakeholders along the patient journey.

• Collaborate with DD&T and Marketing to develop omnichannel campaigns and innovative engagement models.

• Identify, scale and share successful pilots and best practices across the OBU, accelerating overall digital maturity.

One Takeda & Cross-Functional Leadership

• Act as a digital and innovation ambassador within the KAM community.

• Contribute to AI / Digital working groups, sharing insights and solutions that can be replicated across the organization.

• Influence without authority, fostering a strong One Takeda mindset across functions and roles.

Success Capabilities

• Strategic Thinking & Business Acumen – Ability to connect ecosystem insights with business priorities.

• Scientific Excellence in Oncology – Strong understanding of oncology disease areas and patient pathways.

• Digital Dexterity & AI Fluency – Confident use of digital platforms, CRM and AI-enabled tools.

• Data-Driven Decision Making – Turning data into insight and insight into impact.

• Stakeholder Engagement – Building trustful, value-based relationships across complex environments.

• Agility & Adaptability – Thriving in fast-changing, ambiguous oncology contexts.

• Cross-Functional Collaboration – Leading through influence in a matrix organization.

• Customer & Patient Centricity – Always prioritizing patient benefit and ethical conduct.

Education & Experience

• Bachelor’s degree or equivalent.

• Proven experience in hospital / specialty care, preferably Oncology or related complex therapeutic areas.

• Experience working with multidisciplinary stakeholders (HCPs, Pharmacy, Market Access, Medical).

• Demonstrated exposure to digital, omnichannel or data-driven engagement models.

Digital & Data Capabilities (Mandatory)

• Advanced use of CRM systems and digital engagement platforms.

• Ability to work with AI-enabled dashboards, analytics and insight tools.

• Strong understanding of data sources, interpretation and application in account strategy.

KPIs & Measures of Success

• Quality and impact of account plans and ecosystem engagement.