Manager Global Support CRM
hace 4 semanas
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture.We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis.Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.Our associates know that every moment matters when it comes to cancer diagnostics.When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers.Join our diverse, global team of talented people, and be inspired to grow every day.Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.Position OverviewThe Global CRM Support Manager will be responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions.This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users globally.The successful candidate will work closely with leadership to define, measure, and adhere to KPIs for backlog, SLA compliance, and ticket escalation.Key ResponsibilitiesTeam Management: Lead and manage a team of First Responders for all Salesforce-related requests and incidents, ensuring all activities meet service level agreements and quality standards.KPI and SLA Adherence: Define, measure, and monitor KPIs and SLAs, ensuring timely and effective response to tickets and issues.Support Documentation: Oversee the creation and maintenance of support documentation, including admin standard work, housekeeping, user maintenance, and knowledge management articles.Liaison Role: Act as the liaison between the support team, leadership, and the development/integration team, removing roadblocks and providing expertise and direction.Training and Development: Develop and deliver training programs for IT Support internal staff, ensuring harmonized effective use of the process.Vendor Management: Manage relationships with Salesforce vendors and contractors, ensuring optimal support and service.Process Improvement: Identify and implement process improvements, addressing breakdowns and opportunities for efficiency.Minimum RequirementsBachelor´s degree or comparable Salesforce Expertise.10 years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ.Excellent verbal and written communication skills to interact with various stakeholders.Strong team player and manager, capable of working with cross-functional teams.Understanding of business processes, issues, and strategies to align the CRM support team with organizational objectives.Act as a consultant to guide the team towards sustainable solutions.Preferred QualificationsFamiliarity with ERP systems such as SAP.Salesforce Certified Admin or any other Salesforce Certifications.Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.For more information, visit www.danaher.com.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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Manager Global Support Crm
hace 4 semanas
España Leica Biosystems A tiempo completoManager Global Support CRM Barcelona Barcelona, Catalonia, ES Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help...
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Manager Global Support CRM
hace 4 semanas
España myGwork A tiempo completoManager Global Support CRM Barcelona Barcelona, Catalonia, ES This job is with Danaher, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate...
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Global CRM Manager
hace 3 semanas
España Puig A tiempo completoThe Opportunity PUIG is looking for a customer-obsessed, creative and data-driven CRM Manager for its Global CRM & Digital Team. Our ideal candidate has a clear understanding of how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing programs through multiple communication channels with a...
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Global CRM Manager
hace 4 semanas
España PUIG Deutschland GmbH A tiempo completoPuig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.The OpportunityPUIG is looking for a customer-obsessed,...
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Global CRM Manager
hace 4 semanas
España Timup Select Wisely A tiempo completoNuestro cliente, una empresa líder en el sector de bienestar íntimo, está en búsqueda de un CRM Manager que impulse la personalización y fidelización de clientes mediante estrategias innovadoras. Este rol reportará directamente al CMO y está orientado a un perfil senior con enfoque "hands-on". Será responsable de definir e implementar estrategias de...
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Global CRM Manager
hace 4 semanas
España Printful, Inc. A tiempo completoPrintful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.Our team is at the heart of our success. You’ll be part of a culture where everyone is respected,...
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España LHH (Global) A tiempo completoGlobal Candidate Services Manager - Global Delivery ServiceThe Global Candidate Services Manager is responsible for leading our centralized delivery operations teams. Partnering with in country and global delivery operations leaders to standardize, simplify and centralize back office and candidate support tasks whilst maintaining quality delivery, exceeding...
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CRM Manager, Navarra
hace 3 semanas
España Page Personnel A tiempo completoCRM Manager en Navarra.Perfil buscado:Hacer un estudio de mercado para evaluar los intereses de los clientes.Gestión y posterior consecución de las máximas bonificaciones para la empresa.Reportar al director de la empresa.Planificar las estrategias de CRM en toda la empresa fomentando la retención y fidelización de los clientes.Decidir sobre la...
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CRM Manager
hace 4 días
España Volkswagen Group España Distribución A tiempo completo¿Te imaginas ser una pieza clave del futuro? Nosotros sí. Y, además, sabemos cómo hacerlo: promoviendo el talento interno. Por eso buscamos un **CRM Manager**, para unirse al equipo de Customer Experience, quien será el responsable de los procesos, fuentes de información y herramientas necesarias para la implementación de la estrategia de CRM y...
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CRM Manager
hace 3 semanas
España Pixel United A tiempo completoAs a Senior Associate CRM Manager you will be responsible for developing and implementing strategies for events on both engagement & monetisation paired up with a strong communication support. You will also coordinate on special campaigns and features to drive user engagement and monetization, supporting a fun experience for our customers. These processes...
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CRM Manager
hace 3 semanas
España Page Personnel España A tiempo completoHacer un estudio de mercado para evaluar los intereses de los clientes. - Gestión y posterior consecución de las máximas bonificaciones para la empresa. - Reportar al director de la empresa. - Planificar las estrategias de CRM en toda la empresa fomentando la retención y fidelización de los clientes - Decidir sobre la estructura de la plataforma CRM...
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CRM Manager
hace 3 semanas
España Pixel United A tiempo completoAs a Senior Associate CRM Manager, you will be responsible for developing and implementing strategies for events on both engagement & monetisation paired with strong communication support. You will also coordinate on special campaigns and features to drive user engagement and monetization, supporting a fun experience for our customers. These processes...
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CRM Manager, Barcelona
hace 2 semanas
España Aristocrat A tiempo completoCRM Manager en Barcelona.As a Senior Associate CRM Manager, you will be responsible for developing and implementing strategies for events on both engagement monetization paired with strong communication support. You will also coordinate special campaigns and features to drive user engagement and monetization, supporting a fun experience for our customers....
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IT Project Manager, CRM
hace 4 semanas
España IE Business School A tiempo completoOverview The Information Technology department is looking for an IT Project Manager for CRM. He/She will be responsible for Project Management and service levels of CRM. He/She must have experience in managing the full software life cycle. Why IE University We are one of the world’s most international educational institutions, with more than 100...
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Team Manager
hace 3 semanas
España LOUIS VUITTON A tiempo completoWe are looking for a Team Manager in CRM for our store located in Paseo de Gracia, Barcelona. You will manage your teams and drive the CRM strategy in store, creating a client centric mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal...
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CRM Manager
hace 3 semanas
España 3Commas Capital Inc. A tiempo completo3Commas is looking for an experienced CRM Manager to join our Marketing department. As our CRM Manager, you will be responsible for developing, executing, and optimizing email marketing campaigns and CRM strategies to increase customer engagement, retention, and revenue. This role requires a detail-oriented, data-driven individual with a passion for digital...
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CRM Manager
hace 3 semanas
España DAZN A tiempo completoAre you a CRM executive looking for progression, or a CRM manager seeking an exciting next step, with a passion for American sports and subscriptions? Do you bring creative flair and an eye for detail? Have you crafted CRM segmentation, written compelling copy, and coordinated creatives in a commercial, target-driven environment? If so, we may have the...
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CRM Manager
hace 3 semanas
España DAZN A tiempo completoAre you a CRM executive looking for progression, or a CRM manager seeking an exciting next step, with a passion for American sports and subscriptions? Do you bring creative flair and an eye for detail? Have you crafted CRM segmentation, written compelling copy, and coordinated creatives in a commercial, target-driven environment? If so, we may have the...
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IT Senior Manager for CRM Platforms
hace 4 semanas
España Galderma A tiempo completoGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...
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IT Senior Manager For CRM Platforms
hace 4 semanas
España GALDERMA A tiempo completoGalderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our...