Change Management Leader Nordeast

Madrid, Spain
Barcelona, Spain
Full time
R
Location : EMEA (Madrid, Barcelona, Lisbon, Greece)
Position Overview
The Change Management and Analytics Lead will join the Enterprise Pricing program within Corporate Finance. The scope of this program is to provide pricing guidance to offering leadership, go-to-market (GTM) teams, and staff responsible for quote development across all business units.
We are seeking an experienced and dynamic professional to serve as Change Management and Analytics Lead for the organization-wide deployment of a new pricing/quoting system (CPQ: Configure Price Quote). This role will be integral in the migration from legacy pricing methodologies to a unified, digital platform across all business units. The ideal candidate will possess a unique blend of operational leadership, change management expertise, and advanced analytical skills to drive both adoption and continuous improvement.
This role offers a distinctive opportunity to lead transformative changes while leveraging data-driven insights to shape the future of pricing within the organization. If you thrive in dynamic environments and are passionate about operational excellence and analytics, this is your team
Key Responsibilities
Change Management: User Engagement & System Deployment
This portion of the role entails facilitating the transition of offerings and their associated users into the new CPQ system. This person will be the primary liaison between the offerings and the technical team responsible for configuring the system.
Lead System Deployment Change Management and Stakeholder Engagement:
+ Spearhead the transition of all IQVIA offerings from decentralized pricing processes to a centralized new system
+ Develop and execute change management strategies to drive adoption at scale. This includes tasks such as facilitating meetings with different types of audiences, consolidating and developing key messages for communication, track progress on defined tasks, follow-up on go-live activities, etc.
+ Liaise with key stakeholders to ensure alignment regarding deployment roadmap and facilitate smooth migration. This includes tasks such as collecting business feedback, cascading information to technical teams, participating in internal calls to voice and address business concerns, and summarizing tasks expected from business to manage expectations in a concise manner
Process Optimization: Identify gaps and inefficiencies in current operational activities to recommend and implement improvements for streamlining deployment activities.
Performance Tracking: Monitor and report on the progress of transition efforts, providing actionable feedback to accelerate adoption and resolve roadblocks.
Analytics: Performance Monitoring & Continuous Improvement
This portion of the role entails tracking and analyzing pricing performance of offerings and proactively proposing areas of improvement in any reporting area: data collection mechanisms, definition of new metrics, refinement of methodologies, proposal of actionable insights, feedback traceability.
Offering Performance Monitoring:
+ Coordinate with management to design and implement a performance monitoring program
+ In conjunction with centralized reporting teams, develop and maintain dashboards to establish mechanisms to enable effective tracking of offerings price performance
+ Liaise with key business stakeholders to identify baseline requirements as well as areas of improvement and integrate feedback via our Technical and/or our Pricing Advisor team
Actionable Insights:
+ Propose benchmarks for pricing effectiveness and automated alert systems to proactively flag deviations and risks
+ Analyze data to generate insights that inform strategic decisions, recommending and aligning with Pricing Advisors adjustments to pricing strategies to maximize business impact
+ Support the design and implementation of AI capabilities that will guide and influence pricing activities within the CPQ system based on the team's analytical frameworks
Bug Identification & Resolution: identify defects and system issues, collaborating with technical teams to prioritize fixes and propose enhancements
Continuous Improvement:
+ Collect enhancement proposals through two main channels in an iterative manner:Reactive: Establish feedback loops with users and stakeholders and provide mechanisms to collect their proposalsProactive: Team sourced findings derived from reporting analysis via recurring analysis (i.e.: new metrics, refined visualizations, additional supporting capabilities, etc.)
+ Liaise with the technical teams to deploy proposed enhancements: communicate backlog of changes, align on priorities, ensure technical requirements are aligned with reporting goals and follow-up on deployment progress
+ Conduct internal testing of enhancements and faci