Customer Experience Expert
hace 2 días
Site Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y consistente de nuestros clientes con el portfolio de productos.Además, analizará el Customer Journey de nuestros clientes para desarrollar un profundo conocimiento de las principales necesidades de los clientes, extraer insights y poder asegurar una experiencia de Usuario óptima y omnicanal, alineando las estrategias de experiencia del cliente con las iniciativas de marketing.Principales Responsabilidades:Desarrollo de Estrategia CX:Diseñar e implementar estrategias que mejoren la experiencia del cliente a nivel omnicanal y que se alineen con los objetivos de negocio del área.Implementar estrategias personalizadas (User Journeys) para satisfacer las necesidades específicas de los clientes, mejorando así afinidad y la fidelización.Establecer mecanismos para recoger y gestionar el feedback de los clientes, utilizando esta información para realizar ajustes en procesos y estrategias.Análisis de Datos:Identificar las necesidades de los clientes, así como recopilar y analizar los principales KPIS de performance para identificar áreas de mejora y oportunidades a nivel de negocio.Hacer seguimiento sobre las tendencias del mercado y las mejores prácticas en CX, adaptando la estrategia según sea necesario.Segmentación:Trabajar en mejorar las diferentes segmentaciones de clientes para poder ofrecer una mayor personalización de contenidos.Estrategia de Contenidos: Trabajar estrechamente con los Content Experts y Product Managers para ofrecer una propuesta diferenciadora de Contenidos a nuestros clientes.Project Management & Innovación:Liderar la implementación de diferentes proyectos cross departamento que ofrezcan soluciones innovadoras a nuestros clientes.Embajador del cambio:Ser embajador y líder a la hora de transmitir al resto de los equipos (RdV y Marketing) la importancia de la experiencia del cliente e integración en todos los proyectos del área.¿Por qué tú?Requisito Básicos:Experiencia previa en Marketing Digital.Profundo conocimiento de los canales de relación con el cliente y experiencia en el sector.Dominio de las diferentes herramientas digitales y UX/UI.Licenciatura universitaria, en ciencias de la salud, IT o ADE.Dominio y fluidez del inglés.Altamente Valorable:Conocimiento de metodologías y herramientas Agile.Máster en marketing digital.Habilidades:Orientación a objetivos, iniciativa y proactivo.Altas habilidades relacionales y de comunicación influyente y empática.Perfil Analítico.Habilidad para trabajar en equipo.Gran capacidad de organización y gestión del tiempo.Fecha final de recepción de candidatos: 22/11/2024
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Customer Experience Expert
hace 6 horas
España GSK A tiempo completoSite Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y...
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Customer Experience Specialist
hace 2 días
España Toptalent A tiempo completoPosition: Customer Experience Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience....
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Customer Experience Specialist
hace 7 días
España The Learning Experience #221 A tiempo completoStart: asapDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile...
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Prácticas Customer Experience
hace 6 horas
España Grupo Planeta A tiempo completo¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional en el sector Educativo?¿Quieres aprender mientras te formas? Entonces, ¡anímate a empezar con nosotros tu carrera! **_¿En qué consistirá tu día a día?_** Bajo la supervisión de la responsable de departamento y coordinado con el resto del equipo participarás en las...
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Senior Expert Customer Experience
hace 5 días
España Allianz Popular SL. A tiempo completoSenior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals. The candidate will work closely with team members globally and various internal...
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ESG Expert_Quality
hace 6 días
España Telefónica, S.A. A tiempo completoESG Expert_Quality & Customer Experience Telefonica is committed to making a positive impact on the environment and the society through its operations and commercial solutions. We are looking for a smart, hard-working, and a go-getting individual to join the team and help Telefonica to meet its purpose “To make our world more human by connecting...
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ESG Expert_Quality
hace 6 días
España Talentum Telefonica A tiempo completoESG Expert - Quality & Customer ExperienceTelefonica is committed to making a positive impact on the environment and society through its operations and commercial solutions. We are looking for a smart, hard-working, and go-getting individual to join the team and help Telefonica meet its purpose: “To make our world more human by connecting lives.”General...
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Sr. Customer Experience Strategist
hace 7 días
España Bond EMEA - Spain A tiempo completoAbout Us: At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some amazing directions, and as the Sr. Customer Experience Strategist, you will help shape and influence market-relevant, innovative Customer Experience strategy...
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Customer Experience Manager
hace 7 días
España Cisco Systems A tiempo completoTravel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...
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Customer Experience Manager
hace 7 días
España Cisco A tiempo completoAs a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical...
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Customer Experience Internship
hace 7 días
España Spotahome A tiempo completoWhy us? Remote flexibility, we trust our team and we are goal oriented Paid internship: 700 euros gross per month with a 6 month duration. Starting date: January 2025 A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields. People. Work with talented, committed and supportive teammates International work environment with...
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Customer Experience Internship
hace 2 días
España Spotahome A tiempo completoWhy us? Remote flexibility, we trust our team and we are goal oriented Paid internship: 700 euros gross per month with a 6 month duration. Starting date: January 2025 Schedule: Full-time, 09:00 to 18:00, Monday to Friday A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields. People. Work with talented, committed and...
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Customer Experience Representative
hace 6 días
España CommScope A tiempo completoIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced, environment? If so, we have the perfect opportunity for you! We are looking for a dynamic...
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Customer Experience Manager Barcelona
hace 7 días
España Monday Working Spaces by Urbania A tiempo completoAs a Customer Experience Manager, you will lead the strategy to ensure that every experience within our spaces is memorable for our Monday community. We have a team of 50 people and 11 centers in Barcelona, Madrid, Málaga, Andorra, and Lisbon. Your mission will be to ensure that the experience of our workers is always the priority, focusing on customer...
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French Customer Service
hace 7 días
España Customer Labs A tiempo completoAbout BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...
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Head of Customer Experience
hace 6 días
España 3Commas Capital Inc. A tiempo completoMain Responsibilities Strategic Leadership: Align customer experience strategy with company goals. Collaborate across departments to integrate feedback into broader business strategies.Customer Experience Optimization: Design initiatives to improve the customer journey, enhance satisfaction, and boost retention and NPS.Data-Driven Insights: Oversee the...
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Dutch Customer Service
hace 5 días
España Customer Labs A tiempo completoReference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...
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Customer Experience Manager, Spain
hace 6 días
España Cisco Systems A tiempo completoTravel required up to 10% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...
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Global Digital Customer Success Management Expert
hace 5 meses
España ABB A tiempo completo**Global Digital Customer Success Management expert**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
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Customer Experience Transformation
hace 6 días
España Capgemini A tiempo completoCustomer Experience Transformation - ConsultantWe imagine and build experiences, products, and businesses that disrupt the status quo, win hearts, and realize the future.frog is a leading global creative consultancy, part of Capgemini Invent. Partnering with passionate leaders and visionary entrepreneurs, frog applies creativity, strategy, design, and data...