Senior Expert Customer Experience
hace 1 mes
Senior Expert Customer Experience (m/f/d) The Customer Experience team performs all customer-related feedback channel at Allianz Technology and derives customer experience initiatives which are underpinned by our business objectives and customer satisfaction goals. The candidate will work closely with team members globally and various internal stakeholders and customers to ensure that customer voices are heard, understood, right actions are taken and to close the feedback loop back to the customers, enhance our reputation and engage with our diverse customer base. What you do Take strategic Process Ownership for the Operating Entity (OE) NPS, Pulse, and Collaboration survey Design, implement, and execute the survey process Manage the complete NPS survey cycle, encompassing planning, development, and continuous implementation of essential processes, communication strategies, systems, and tools. In this way ensuring a comprehensive design and facilitation of the entire NPS cycle Lead continuous improvements in the OE NPS campaign and process Actively engage with a diverse range of stakeholders, including senior management, service managers, account managers and Chief Technology & Transformation Officers (CTOs) Provide guidance, training, and support to service owners and NPS coordinators, enhancing team capabilities and process efficiency Manage and identify, extract, and prepare critical data to define the NPS scope and recipient list Conduct in-depth analysis of NPS results to identify trends, patterns, and insights, gaining a profound understanding of customer satisfaction levels and areas for improvement. Prepare detailed reports for the Management/Board Ensure compliance with audit and workers' council policies What you bring Customer Insights capabilities and experience: Knowledge of various customer satisfaction measurement programs Management of surveys tools and data collection tools (as Medallia, Qualtrics, or similar) Business Intelligence and strong analytics capabilities Proficient in using both quantitative and qualitative research methodologies to understand customer perspectives. This includes conducting interviews, focus groups, and analysing customer journey data. Dashboard and Reporting experience: Office 365 (Excel, power point, word) and Power Bi Agile methodologies and agile tools experience Communication and Leadership capabilities : Strong stakeholder management skills and the ability to effectively communicate and influence stakeholders across the organization, including senior management. Demonstrated experience in project management and driving initiatives to successful completion. Applying analytical thinking, methodological, conceptual, and consulting skills Experience in change management, ensuring smooth transitions when introducing new processes or tools to stakeholders Proven experience in managing complex, multi-stakeholder projects, ensuring deadlines are met and all parties are aligned on goals and deliverables Qualifications & Experience: Higher education degree in Marketing, Business Management, or comparable education 7+ years of relevant work experience in marketing, business development or sales function, with a focus on customer experience and satisfaction Experience in IT /Technology Organizations preferred Experience in change management, ensuring smooth transitions when introducing new processes or tools to stakeholders Proven experience in managing complex, multi-stakeholder projects, ensuring deadlines are met and all parties are aligned on goals and deliverables. We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.
#J-18808-Ljbffr
-
Customer Experience Expert
hace 1 mes
España GSK A tiempo completoSite Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y...
-
Customer Experience Expert
hace 1 mes
España GlaxoSmithKline A tiempo completoSite Name: GSK Tres Cantos, MadridPosted Date: Nov 8 2024Descripción del PuestoEl Customer Experience Expert formará parte del equipo de marketing, reportando directamente al CX Manager. Siendo responsable de impulsar la experiencia de cliente a través de desarrollar y diseñar estrategias omnicanal que ayuden a construir una relación coherente y...
-
Senior Customer Service Expert
hace 1 mes
España Arxada AG A tiempo completoSenior Customer Service ExpertApply locations ES - Barcelona time type Full time posted on Posted 4 Days Ago job requisition id R52178Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect...
-
Customer Experience Specialist
hace 1 mes
España Toptalent A tiempo completoPosition: Customer Experience Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience....
-
Head of Customer Experience
hace 1 semana
España ParcelHero A tiempo completoParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career...
-
Customer Experience Specialist
hace 1 mes
España The Learning Experience #221 A tiempo completoStart: asapDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communicational skills such as listening, empathy and can personalize every customer conversationGuide customers with their questions and ensure they are offered the right solution leaving a big smile...
-
ESG Expert_Quality
hace 1 mes
España Telefónica, S.A. A tiempo completoESG Expert_Quality & Customer Experience Telefonica is committed to making a positive impact on the environment and the society through its operations and commercial solutions. We are looking for a smart, hard-working, and a go-getting individual to join the team and help Telefonica to meet its purpose “To make our world more human by connecting...
-
Experto Customer Experience
hace 4 semanas
España EISI Soft A tiempo completoSomos una empresa de carácter tecnológico, cuyos principales pilares son el desarrollo de software, los servicios de consultoría, y la formación para diversos sectores. Nos especializamos en la digitalización y optimización de procesos, mediante las distintas soluciones diseñadas a medida, ayudando a digitalizar y gestionar procesos operativos,...
-
Customer Experience Specialist
hace 2 semanas
España buscojobs España A tiempo completoPosition : Customer Experience Specialist (German)Location : Valencia, SpainEmployment type : Full-timeRemuneration : Base salary.DUTIES AND RESPONSIBILITIES :Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience;...
-
Customer Experience Specialist
hace 4 semanas
España TOPTALENT A tiempo completoPosition: Customer Experience Specialist (German) Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Support B2B customers over the phone, email, and chat.Communicate with customers to find the best solution to their problem.Constantly brainstorm with colleagues to improve the Customer Experience;...
-
Customer Experience Specialist
hace 4 semanas
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design....
-
Customer Experience Manager
hace 1 mes
España Cisco Systems A tiempo completoTravel required – up to 20% What You'll Do As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...
-
Customer Experience Specialist
hace 3 semanas
España JATO Dynamics Ltd A tiempo completoAbout us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview:As a Customer Experience Specialist, you...
-
Customer Experience Specialist
hace 2 semanas
España buscojobs España A tiempo completoAbout us :JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview :As a Customer Experience Specialist, you...
-
Customer Care Expert
hace 4 semanas
España XE.com A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
-
Customer Care Expert
hace 4 semanas
España Xe A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app, and by phone. Last year, we helped over...
-
Customer Care Expert
hace 3 semanas
España XE.com A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app, and by phone. Last year, we helped over...
-
Senior Renewable Expert
hace 1 mes
España UNODETRES Ventas y RRHH A tiempo completoGulf Renewable Lab is currently involved in numerous governmental and private RE projects in alignment with the Saudi 2030 vision, comprising all activities related to the pre-development and development phases of the projects.The GRL is seeking a senior renewable expert based in Saudi Arabia with deep technical knowledge and experience in all the activities...
-
Customer Experience Representative
hace 4 semanas
España CommScope A tiempo completoCustomer Experience RepresentativeLocation: Madrid, Madrid, SpainIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do.Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced environment? If so, we have the perfect...
-
Customer Experience Representative
hace 4 semanas
España CommScope A tiempo completoCustomer Experience Representative Location: Madrid, Madrid, Spain In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Are you a proactive problem-solver with excellent interpersonal skills and a talent for managing customer relationships? Do you thrive in a fast-paced environment? If so, we have the...
